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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<h2 style="margin:0cm;margin-bottom:.0001pt;line-height:106%;page-break-after:avoid">
<i><span lang="PT" style="font-size:14.0pt;line-height:106%;font-family:"HP Simplified",serif;color:black;background:#FDE9D9">Advertisement Vacancy: Library and Museum Assistant (for national position only: Open for internally and externally)</span></i><i><span style="font-size:14.0pt;line-height:106%;font-family:"Cambria",serif;color:black"><o:p></o:p></span></i></h2>
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:16.0pt;margin-left:0cm">
<span lang="PT" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">The XGRR is recruiting a Library and Museum Assistant. This is a key role overseeing the daily operation of the Reading Room’s programmes and facilities.</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:16.0pt;margin-left:0cm">
<span lang="PT" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">The Libraray and Museum Assistant will assist the XGRR Operation Coordinator in implementing and reporting on annual event and marketing plans,supporting staff and local volunteers,
oversee the daily operation at the library, museum, bookshop, Audiovisual and Bebeteka (children and the facilities at the XGRR).</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:16.0pt;margin-left:0cm">
<span lang="PT" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">The right person will have a degree in social science, HR, management, or relevant experience in managing staff and volunteers and excellent communication skills. We are looking
for some one who is highly organized, able to work autonomously and implement plans effectively and efficiently. High developed inter-personal skills as well as a commitment to the philosophy and values of the XGRR are very essential.</span><a name="_GoBack"></a><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="gmail-msosubtitle" style="margin:0cm;margin-bottom:.0001pt;line-height:106%">
<b><span lang="PT" style="font-size:11.0pt;line-height:106%;font-family:"HP Simplified",serif">About Xanana Gusmão Reading Room</span></b><span style="font-size:11.0pt;line-height:106%;font-family:"Calibri",sans-serif;color:#5A5A5A"><o:p></o:p></span></p>
<p class="gmail-normal" style="margin:0cm;margin-bottom:.0001pt;text-align:justify">
<span lang="PT" style="font-size:11.0pt;font-family:"HP Simplified",serif;color:black">The Xanana Gusmão Reading Room (XGRR) is a local nonprofit organization with the mission to develop and support a public library service to inform and educate all Timorese.
The organisation has been operating since June 2000, founded by First Lady Kirsty Sword Gusmão. The organisation serves the communities need for information, knowledge, literature and education. The XGRR has played a key role in promoting life-long learning
and a safe place where people can obtain information, knowledge, read and borrow books, and where the museum can provide information on Xanana and his struggle for independent Timor.</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="gmail-normal" style="margin:0cm;margin-bottom:.0001pt;text-align:justify">
<span lang="PT" style="font-size:11.0pt;font-family:"HP Simplified",serif;color:black"> </span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:16.0pt;margin-left:0cm;text-align:justify">
<b><span lang="PT" style="font-size:11.0pt;font-family:"HP Simplified",serif;color:black">Our Vision:
</span></b><span lang="PT" style="font-size:11.0pt;font-family:"HP Simplified",serif;color:black">Creating the Reading Generation in Timor-Leste.</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:16.0pt;margin-left:0cm;text-align:justify">
<b><span lang="PT" style="font-size:11.0pt;font-family:"HP Simplified",serif;color:black">Our Mission:
</span></b><span lang="PT" style="font-size:11.0pt;font-family:"HP Simplified",serif;color:black">To provide dynamic spaces for all people to access information and resources to improve their lives.</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="gmail-normal" style="margin:0cm;margin-bottom:.0001pt;text-align:justify">
<b><span lang="PT" style="font-size:11.0pt;font-family:"HP Simplified",serif;color:black">Services Offered:</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:39.0pt;margin-bottom:.0001pt;text-align:justify">
<span lang="PT" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">●
</span><span lang="PT" style="font-size:11.0pt;font-family:"HP Simplified",serif;color:black">A library open to the public with membership and lending facilities, free public access Internet computers and multimedia facilities.
</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:39.0pt;margin-bottom:.0001pt;text-align:justify">
<span lang="PT" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">●
</span><span lang="PT" style="font-size:11.0pt;font-family:"HP Simplified",serif;color:black"> A museum with permanent and temporary exhibitions and multimedia display.
</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:39.0pt;margin-bottom:.0001pt;text-align:justify">
<span lang="PT" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">●
</span><span lang="PT" style="font-size:11.0pt;font-family:"HP Simplified",serif;color:black">A Bookshop and Gift shop offering a selection of Alola Esperansa products, new books in English, Portuguese and Tetun and postcards.
</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:39.0pt;margin-bottom:.0001pt;text-align:justify">
<span lang="PT" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">●
</span><span lang="PT" style="font-size:11.0pt;font-family:"HP Simplified",serif;color:black">Two meeting spaces for hire, the outdoor Uma Mahon space and the indoor Exhibition Room.
</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:39.0pt;margin-bottom:.0001pt;text-align:justify">
<span lang="PT" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">●
</span><span lang="PT" style="font-size:11.0pt;font-family:"HP Simplified",serif;color:black">An online public access library catalogue available on the web listing all the holdings of the XGRR.
</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:39.0pt;margin-bottom:.0001pt;text-align:justify">
<span lang="PT" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">●
</span><span lang="PT" style="font-size:11.0pt;font-family:"HP Simplified",serif;color:black">Programmes delivered in partnership with community, government and non-government organisations which include pre-school programs, high school and teacher training
programs, school holiday events, literacy and special events and exhibitions. </span>
<span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:39.0pt;margin-bottom:.0001pt;text-align:justify">
<span lang="PT" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">●
</span><span lang="PT" style="font-size:11.0pt;font-family:"HP Simplified",serif;color:black">Outreach services to other libraries in Dili and other municipalities
</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:16.0pt;margin-left:0cm;text-align:justify">
<span lang="PT" style="font-size:11.0pt;font-family:"HP Simplified",serif;color:black"> </span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<h2 align="center" style="mso-margin-top-alt:12.0pt;margin-right:0cm;margin-bottom:3.0pt;margin-left:0cm;text-align:center;line-height:106%;page-break-after:avoid">
<i><span lang="PT" style="font-size:14.0pt;line-height:106%;color:black">JOB DESCRIPTION</span></i><i><span style="font-size:14.0pt;line-height:106%;font-family:"Cambria",serif;color:black"><o:p></o:p></span></i></h2>
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:16.0pt;margin-left:0cm;text-align:justify">
<b><span lang="PT" style="font-size:14.0pt;color:#F26922">Library and Museum Assistant (Customer Service and Programming)</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="gmail-msosubtitle" style="margin:0cm;margin-bottom:.0001pt"><b><span lang="PT" style="font-size:11.0pt">Position Overview/Job Purpose</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#5A5A5A"><o:p></o:p></span></p>
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:36.0pt;margin-bottom:.0001pt;text-align:justify">
<span lang="PT" style="font-size:11.0pt">● To perform a range of librarian duties to ensure resources are catalogued, displayed, circulated, lent, shelved and archived appropriately</span><o:p></o:p></p>
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:36.0pt;margin-bottom:.0001pt;text-align:justify;line-height:106%">
<span lang="PT" style="font-size:11.0pt;line-height:106%">● Assist users in finding and using resources, both hard copy and online</span><o:p></o:p></p>
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:36.0pt;margin-bottom:.0001pt;text-align:justify;line-height:106%">
<span lang="PT" style="font-size:11.0pt;line-height:106%">● Take a lead role in providing an excellent customer experience across the library and the museum, including training staff and volunteers in customer service</span><o:p></o:p></p>
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:36.0pt;text-align:justify;line-height:106%">
<span lang="PT" style="font-size:11.0pt;line-height:106%">● Take a lead role in developing and delivering XGRR programmes.</span><o:p></o:p></p>
<p class="gmail-msosubtitle" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm">
<b><span lang="PT" style="font-size:11.0pt">Reports to: </span></b><span lang="PT" style="font-size:11.0pt">XGRR Operation Coordinator</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#5A5A5A"><o:p></o:p></span></p>
<p class="gmail-normal" style="margin:0cm;margin-bottom:.0001pt"><b><span lang="PT" style="font-size:11.0pt;color:black">Number of direct reports:
</span></b><span lang="PT" style="font-size:11.0pt;color:black">Various student<b> and local
</b>volunteers</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:16.0pt;margin-left:0cm;text-align:justify">
<b><span lang="PT" style="font-size:11.0pt;color:black"> </span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:16.0pt;margin-left:0cm;text-align:justify">
<b><span lang="PT" style="font-size:11.0pt;color:black">Key Functions and Responsibilities</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="0" style="width:515.25pt;border-collapse:collapse">
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<b><span lang="PT" style="font-size:11.0pt;color:black">Responsibility</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
</td>
<td width="366" valign="top" style="width:274.3pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;border-color:currentcolor">
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:16.0pt;margin-left:0cm">
<b><span lang="PT" style="font-size:11.0pt;color:black">Expected standard or result</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
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<td width="687" colspan="2" valign="top" style="width:515.3pt;border:solid windowtext 1.0pt;border-top:none;background:#F2F2F2;padding:0cm 5.4pt 0cm 5.4pt;border-color:currentcolor black black;background-attachment:scroll;background-position-x:0%;background-position-y:0%">
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:23.25pt;margin-bottom:.0001pt">
<b><i><span lang="PT" style="font-size:11.0pt;color:black">1. Library & Reading Room Duties</span></i></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="gmail-normal" style="margin-left:36.0pt;text-align:justify"><span lang="PT" style="font-size:11.0pt">● Monitor the library,Uma mahon,Audio vizual and museum, ensuring facilities are in good order, talk to visitors and helping them with their
enquiries. </span><o:p></o:p></p>
</td>
<td width="366" valign="top" style="width:274.3pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;border-color:currentcolor black black currentcolor">
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:22.8pt;margin-bottom:.0001pt">
<span lang="PT" style="font-size:11.0pt">• Facilities are opened on time, clean and tidy.
</span><o:p></o:p></p>
<p class="gmail-normal" style="margin-left:22.8pt"><span lang="PT" style="font-size:11.0pt">• Visitors are greeted professionally and their needs met.</span><o:p></o:p></p>
</td>
</tr>
<tr style="height:63.0pt">
<td width="321" valign="top" style="width:241.0pt;border:solid windowtext 1.0pt;border-top:none;padding:0cm 5.4pt 0cm 5.4pt;height:63.0pt;border-color:currentcolor black black">
<p class="gmail-normal" style="margin-left:36.0pt;text-align:justify"><span lang="PT" style="font-size:11.0pt">● Help users find books; assist users with their research for schoolwork, business, or personal interest; teach users how to access the museum,
bookshop and library collections including online resources.</span><o:p></o:p></p>
</td>
<td width="366" valign="top" style="width:274.3pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:63.0pt;border-color:currentcolor black black currentcolor">
<p class="gmail-normal" style="margin-left:22.8pt"><span lang="PT" style="font-size:11.0pt">• A pro-active approach is taken, rather than waiting for users to ask for help.</span><o:p></o:p></p>
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<p class="gmail-normal" style="margin-left:36.0pt"><span lang="PT" style="font-size:11.0pt">● Use the automated library system to carry out circulation and cataloguing functions, in accordance with policies and procedures.</span><o:p></o:p></p>
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<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:22.8pt;margin-bottom:.0001pt">
<span lang="PT" style="font-size:11.0pt">• Resources are appropriately catalogued, filed and easy to retrieve, lending and membership services delivered.</span><o:p></o:p></p>
<p class="gmail-normal" style="margin-left:22.8pt"><span lang="PT" style="font-size:11.0pt">• Staff collaborate effectively in the maintenance of digital library system</span><o:p></o:p></p>
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<tr style="height:37.5pt">
<td width="321" valign="top" style="width:241.0pt;border:solid windowtext 1.0pt;border-top:none;padding:0cm 5.4pt 0cm 5.4pt;height:37.5pt;border-color:currentcolor black black">
<p class="gmail-normal" style="margin-left:36.0pt;text-align:justify"><span lang="PT" style="font-size:11.0pt">● Undertake administrative tasks, including using applications to create documents and spreadsheets and undertake inventories.</span><o:p></o:p></p>
</td>
<td width="366" valign="top" style="width:274.3pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:37.5pt;border-color:currentcolor black black currentcolor">
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:22.8pt;margin-bottom:.0001pt">
<span lang="PT" style="font-size:11.0pt">• Inventories are accurate and up to date.</span><o:p></o:p></p>
<p class="gmail-normal" style="margin-left:22.8pt"><span lang="PT" style="font-size:11.0pt">• Maintain an accurate and up to date membership and lending database.
</span><o:p></o:p></p>
</td>
</tr>
<tr style="height:51.0pt">
<td width="321" valign="top" style="width:241.0pt;border:solid windowtext 1.0pt;border-top:none;padding:0cm 5.4pt 0cm 5.4pt;height:51.0pt;border-color:currentcolor black black">
<p class="gmail-normal" style="margin-left:36.0pt;text-align:justify"><span lang="PT" style="font-size:11.0pt;font-family:Symbol">·</span><span lang="PT" style="font-size:11.0pt"> </span><span lang="PT" style="font-size:11.0pt;font-family:Symbol">
</span><span lang="PT" style="font-size:11.0pt">Perform collection development routines<b>
</b></span><o:p></o:p></p>
</td>
<td width="366" valign="top" style="width:274.3pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:51.0pt;border-color:currentcolor black black currentcolor">
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:22.8pt;margin-bottom:.0001pt">
<span lang="PT" style="font-size:11.0pt">• Maintain the quality and condition of the collections (all resources at the reading room)</span><o:p></o:p></p>
<p class="gmail-normal" style="margin-left:22.8pt"><span lang="PT" style="font-size:11.0pt">• Gaps in the collections identified
</span><o:p></o:p></p>
</td>
</tr>
<tr>
<td width="687" colspan="2" valign="top" style="width:515.3pt;border:solid windowtext 1.0pt;border-top:none;background:#F2F2F2;padding:0cm 5.4pt 0cm 5.4pt;border-color:currentcolor black black;background-attachment:scroll;background-position-x:0%;background-position-y:0%">
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:23.25pt;margin-bottom:.0001pt">
<b><i><span lang="PT" style="font-size:11.0pt;color:black">2. Programming Duties</span></i></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
</td>
</tr>
<tr style="height:70.0pt">
<td width="321" valign="top" style="width:241.0pt;border:solid windowtext 1.0pt;border-top:none;padding:0cm 5.4pt 0cm 5.4pt;height:70.0pt;border-color:currentcolor black black">
<p class="gmail-normal" style="margin-left:39.5pt"><span lang="PT" style="font-size:11.0pt">● Work with XGRR Operations Coordinator to develop plan and deliver Library and Museum programmes, special events and promotions for children and adults (e.g. such
as story time for children, book clubs for teens or adults, or other educational or recreational activities).</span><o:p></o:p></p>
</td>
<td width="366" valign="top" style="width:274.3pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:70.0pt;border-color:currentcolor black black currentcolor">
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:22.8pt;margin-bottom:.0001pt">
<span lang="PT" style="font-size:11.0pt">• Support the creation of the annual event calendar and running of the events troughout the year.
</span><o:p></o:p></p>
<p class="gmail-normal" style="margin-left:22.8pt"><b><span lang="PT" style="font-size:11.0pt"> </span></b><o:p></o:p></p>
</td>
</tr>
<tr>
<td width="321" valign="top" style="width:241.0pt;border:solid windowtext 1.0pt;border-top:none;padding:0cm 5.4pt 0cm 5.4pt;border-color:currentcolor black black">
<p class="gmail-normal" style="margin-left:39.5pt"><span lang="PT" style="font-size:11.0pt">● Take the lead in managing and developing customer-focussed services and programmes.</span><o:p></o:p></p>
</td>
<td width="366" valign="top" style="width:274.3pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;border-color:currentcolor black black currentcolor">
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:22.8pt;margin-bottom:.0001pt">
<span lang="PT" style="font-size:11.0pt">• Training on customer service is quarterly delivered.</span><o:p></o:p></p>
<p class="gmail-normal" style="margin-left:22.8pt"><span lang="PT" style="font-size:11.0pt">• Support high standards of services with staff and volunteers
</span><o:p></o:p></p>
<p class="gmail-normal" style="margin-left:22.8pt"><span lang="PT" style="font-size:11.0pt">• Feedback from the participants in all events are monitored and reported on.</span><o:p></o:p></p>
</td>
</tr>
<tr>
<td width="321" valign="top" style="width:241.0pt;border:solid windowtext 1.0pt;border-top:none;padding:0cm 5.4pt 0cm 5.4pt;border-color:currentcolor black black">
<p class="gmail-normal" style="margin-left:39.5pt"><span lang="PT" style="font-size:11.0pt">● Oversee the team of front-line volunteers</span><o:p></o:p></p>
</td>
<td width="366" valign="top" style="width:274.3pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;border-color:currentcolor black black currentcolor">
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:22.8pt;margin-bottom:.0001pt">
<span lang="PT" style="font-size:11.0pt">• Volunteers are selected, orientated and trained;</span><o:p></o:p></p>
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:22.8pt;margin-bottom:.0001pt">
<span lang="PT" style="font-size:11.0pt">• Volunteers are actively supervised and supported through regular meetings and updates to volunteers;</span><o:p></o:p></p>
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:22.8pt;margin-bottom:.0001pt">
<span lang="PT" style="font-size:11.0pt">• Staff are supported in supervising volunteers</span><o:p></o:p></p>
<p class="gmail-normal" style="margin-left:22.8pt"><span lang="PT" style="font-size:11.0pt">• Volunteers are capable in performing their tasks to the required standards;
</span><o:p></o:p></p>
</td>
</tr>
<tr>
<td width="687" colspan="2" valign="top" style="width:515.3pt;border:solid windowtext 1.0pt;border-top:none;background:#F2F2F2;padding:0cm 5.4pt 0cm 5.4pt;border-color:currentcolor black black;background-attachment:scroll;background-position-x:0%;background-position-y:0%">
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:23.25pt;margin-bottom:.0001pt">
<b><i><span lang="PT" style="font-size:11.0pt;color:black">3. Team Leading – Customer Service Duties</span></i></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
</td>
</tr>
<tr>
<td width="321" valign="top" style="width:241.0pt;border:solid windowtext 1.0pt;border-top:none;padding:0cm 5.4pt 0cm 5.4pt;border-color:currentcolor black black">
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:39.5pt;margin-bottom:.0001pt;text-align:justify">
<span lang="PT" style="font-size:11.0pt">● Ensure a good standard of customer care is maintained.
</span><o:p></o:p></p>
<p class="gmail-normal" style="margin-left:39.5pt;text-align:justify"><span lang="PT" style="font-size:11.0pt">● Assist with directional and other routine enquiries; help create visitor routes within the library and museum that flow smoothly, and are safe
and secure for both visitors and staff.</span><o:p></o:p></p>
</td>
<td width="366" valign="top" style="width:274.3pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;border-color:currentcolor black black currentcolor">
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:22.8pt;margin-bottom:.0001pt;text-align:justify">
<span lang="PT" style="font-size:11.0pt">• A culture of excellent customer service is evident through feedback forms and informal feedback, and annual survey.</span><o:p></o:p></p>
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:22.8pt;margin-bottom:.0001pt;text-align:justify">
<span lang="PT" style="font-size:11.0pt">• The team is supported in providing the highest standards of visitor care through monthly staff meeting.
</span><o:p></o:p></p>
<p class="gmail-normal" style="margin-left:22.8pt;text-align:justify"><span lang="PT" style="font-size:11.0pt">• No accidents within library or museum for staff and users</span><o:p></o:p></p>
</td>
</tr>
<tr>
<td width="321" valign="top" style="width:241.0pt;border:solid windowtext 1.0pt;border-top:none;padding:0cm 5.4pt 0cm 5.4pt;border-color:currentcolor black black">
<p class="gmail-normal" style="margin-left:39.5pt"><span lang="PT" style="font-size:11.0pt">● Collect visitor numbers and feedback and provide to operation co-ordinator
</span><a name="_4d34og8"></a><o:p></o:p></p>
</td>
<td width="366" valign="top" style="width:274.3pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;border-color:currentcolor black black currentcolor">
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:22.8pt;margin-bottom:.0001pt">
<span lang="PT" style="font-size:11.0pt">• Customer satisfaction surveys are conducted annually under supervison of the Operations Coordinator.</span><o:p></o:p></p>
<p class="gmail-normal" style="margin-left:22.8pt"><span lang="PT" style="font-size:11.0pt">• Recommendation are provided to co-ordinator regarding changes to the current programmes.</span><o:p></o:p></p>
</td>
</tr>
<tr style="height:81.6pt">
<td width="321" valign="top" style="width:241.0pt;border:solid windowtext 1.0pt;border-top:none;padding:0cm 5.4pt 0cm 5.4pt;height:81.6pt;border-color:currentcolor black black">
<p class="gmail-normal" style="margin-left:39.5pt;text-align:justify"><span lang="PT" style="font-size:11.0pt">● Support the projects/business plan/financial and strategic plans of the Library and museum by demonstrating a commitment to teamwork and agreed
objectives.</span><o:p></o:p></p>
</td>
<td width="366" valign="top" style="width:274.3pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:81.6pt;border-color:currentcolor black black currentcolor">
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:22.8pt;margin-bottom:.0001pt;text-align:justify">
<span lang="PT" style="font-size:11.0pt">• Actively offer suggestions, provides innovative ideas, provides feedback and solutions for improvement.</span><o:p></o:p></p>
<p class="gmail-normal" style="margin-left:22.8pt;text-align:justify"><span lang="PT" style="font-size:11.0pt">• Plans and projects are evaluated and objectives achieved.</span><o:p></o:p></p>
</td>
</tr>
<tr>
<td width="687" colspan="2" valign="top" style="width:515.3pt;border:solid windowtext 1.0pt;border-top:none;padding:0cm 5.4pt 0cm 5.4pt;border-color:currentcolor black black">
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:16.0pt;margin-left:16.15pt">
<b><i><span lang="PT" style="font-size:11.0pt;color:black">4. Any other duties reasonably requested by the Manager or Operations Coordinator</span></i></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:16.0pt;margin-left:0cm;text-align:justify">
<b><span lang="PT" style="font-size:11.0pt;color:black"> </span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:16.0pt;margin-left:0cm;text-align:justify">
<b><span lang="PT" style="font-size:11.0pt;color:black">4. Knowledge, Skills, Experience and Capabilities</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:16.0pt;margin-left:0cm;text-align:justify">
<b><span lang="PT" style="font-size:11.0pt;color:black">Essential criteria:</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:17.85pt;margin-bottom:.0001pt;text-align:justify">
<span lang="PT" style="font-size:11.0pt">• An interest in museums, galleries, libraries and the heritage sector</span><o:p></o:p></p>
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:17.85pt;margin-bottom:.0001pt;text-align:justify">
<span lang="PT" style="font-size:11.0pt">• Willingness to learn and continually improve</span><o:p></o:p></p>
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:17.85pt;margin-bottom:.0001pt;text-align:justify">
<span lang="PT" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">•
</span><span lang="PT" style="font-size:11.0pt;color:black">Committed to excellent customer service</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:17.85pt;margin-bottom:.0001pt;text-align:justify">
<span lang="PT" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">•
</span><span lang="PT" style="font-size:11.0pt;color:black">Knowledge of what it takes to create the kind of visitor experience that leaves a lasting and positive impression.</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:17.85pt;margin-bottom:.0001pt;text-align:justify">
<span lang="PT" style="font-size:11.0pt">• Good communication –written, spoken and listening</span><o:p></o:p></p>
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:17.85pt;margin-bottom:.0001pt;text-align:justify">
<span lang="PT" style="font-size:11.0pt">• Excellent people skills, with the ability to relate to people in a confident and positive manner</span><o:p></o:p></p>
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:17.85pt;margin-bottom:.0001pt;text-align:justify">
<span lang="PT" style="font-size:11.0pt">• A friendly disposition</span><o:p></o:p></p>
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:17.85pt;margin-bottom:.0001pt;text-align:justify">
<span lang="PT" style="font-size:11.0pt">• A high level of personal presentation</span><o:p></o:p></p>
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:18.0pt;margin-bottom:.0001pt;text-align:justify;line-height:106%">
<span lang="PT" style="font-size:11.0pt;line-height:106%">• Ability to work under pressure, both as an individual and as part of a team</span><o:p></o:p></p>
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:17.85pt;margin-bottom:.0001pt;text-align:justify">
<span lang="PT" style="font-size:11.0pt">• A sensitivity to, and awareness of, the broad range of individuals, social, cultural, and ethnic groups within our community
</span><o:p></o:p></p>
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:17.85pt;margin-bottom:.0001pt;text-align:justify">
<span lang="PT" style="font-size:11.0pt">• Accuracy and attention to detail
</span><o:p></o:p></p>
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:17.85pt;margin-bottom:.0001pt;text-align:justify">
<span lang="PT" style="font-size:11.0pt">• A willingness to be flexible, adaptable, and be open to new ideas</span><o:p></o:p></p>
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:17.85pt;margin-bottom:.0001pt;text-align:justify">
<span lang="PT" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">•
</span><span lang="PT" style="font-size:11.0pt;color:black">Able to deal with multiple priorities at any one time.</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:17.85pt;margin-bottom:.0001pt;text-align:justify">
<span lang="PT" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">•
</span><span lang="PT" style="font-size:11.0pt;color:black">Confident at working with numbers and strong I.T. skills (particularly Excel,Word and power point)
</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:17.85pt;margin-bottom:.0001pt;text-align:justify">
<span lang="PT" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">•
</span><span lang="PT" style="font-size:11.0pt;color:black">Ready to work on Saturday and take back day off on onather day.</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="gmail-normal" style="margin:0cm;margin-bottom:.0001pt"><span lang="PT" style="font-size:11.0pt;color:black"> </span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="gmail-normal" style="margin:0cm;margin-bottom:.0001pt"><b><span lang="PT" style="font-size:11.0pt;color:black"> </span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="gmail-normal" style="margin:0cm;margin-bottom:.0001pt"><b><span lang="PT" style="font-size:11.0pt;color:black">Desirable</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:14.2pt;margin-bottom:.0001pt">
<span lang="PT" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">●
</span><span lang="PT" style="font-size:11.0pt;color:black">Tertiary qualification in Library or Museum Studies or related area of study.</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:14.2pt;margin-bottom:.0001pt">
<span lang="PT" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">●
</span><span lang="PT" style="font-size:11.0pt;color:black">Experience of working in a library or museum setting</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:14.2pt;margin-bottom:.0001pt">
<span lang="PT" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">●
</span><span lang="PT" style="font-size:11.0pt;color:black">Experience of working in a busy visitor/customer services environment</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:14.2pt;margin-bottom:.0001pt">
<span lang="PT" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">●
</span><span lang="PT" style="font-size:11.0pt;color:black">Good English Language skills</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="gmail-normal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:14.2pt;margin-bottom:.0001pt">
<span lang="PT" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">●
</span><span lang="PT" style="font-size:11.0pt;color:black">Knowledge of Portuguese</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="gmail-normal" style="margin:0cm;margin-bottom:.0001pt"><i><span lang="PT" style="font-size:11.0pt;font-family:"HP Simplified",serif;color:black"> </span></i><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:16.0pt;text-align:justify"><span lang="PT" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">How to apply;</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:16.0pt;text-align:justify"><span lang="PT" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">All applicants must include a cover letter,an update CV and must address the selection criteria. Please
include two contacable referees. The application must be addressed to Hermenegildo A. Canizio,XGRR Operation Coordinator and delivered by hand to XGRR Dili-Timor Leste,Rua Lecidere or via email to:
</span><span lang="PT" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><a href="mailto:xgreadingroom@gmail.com" target="_blank"><span style="font-size:11.0pt">xgreadingroom@gmail.com</span></a></span><span lang="PT" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">
with the subject heading <b>“Library and Museum Assistant” and please tailor your application to the selection criteria.
</b></span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:16.0pt;text-align:justify"><b><span lang="PT" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">The deadline for applications is 5pm Monday, 30 April 2018 </span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:16.0pt;text-align:justify"><b><span lang="PT" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Only applicants meeting the job requirements will be contacted for interviews. All applicants are expected
to read the Job Description in detail before applying. </span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="color:#1F497D">Enquiries:</span></b><span style="color:#1F497D"> Hermenegildo A. Canizio<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Operation Coordinator of the XGRR<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Mobile:77259053</span><br>
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<p class="MsoNormal"><span style="font-size:9.5pt;color:#500050"><img border="0" width="96" height="94" style="width:1.0in;height:.9791in" id="_x0000_i1025" src="https://docs.google.com/uc?export=download&id=0B1R8r10ZYhC2S281RmUwb0I2LUk&revid=0B1R8r10ZYhC2SHdzREtmaVdXSmxmUnlBazk2eTczUjNtdGNRPQ"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"NewsGothicMT-Bold",serif;color:black">Address: Rua Belarmino Lobo No. 1</span><span style="font-size:9.5pt;color:#500050"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"NewsGothicMT-Bold",serif;color:black">Lecidere, Dili, Timor-Leste<br>
Ph: (+670) 33128990<br>
Email: </span><span style="font-size:10.0pt;font-family:"NewsGothicMT-Bold",serif;color:#FFC000"><a href="mailto:xgreadingroom@gmail.com" target="_blank">xgreadingroom@gmail.com</a><br>
</span><span style="font-size:10.0pt;font-family:"NewsGothicMT-Bold",serif;color:black">Facebook: /Xanana-GusmãoReading-Room-392703434187599/</span><o:p></o:p></p>
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