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<div class="gmail_quote">---------- Forwarded message ----------<br>From: <b class="gmail_sendername">olwen pritchard</b> <span dir="ltr"><<a href="mailto:ollywyness@yahoo.co.uk">ollywyness@yahoo.co.uk</a>></span><br>
Date: 2011/4/9<br>Subject: Fw: Concerns<br>To: <a href="mailto:hongngabuithi@gmail.com">hongngabuithi@gmail.com</a><br><br><br>
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<div style="FONT-FAMILY: times new roman, new york, times, serif; FONT-SIZE: 12pt">
<div>A copy of policy.</div>
<div> </div>
<div>I must say they are being very efficient. Great Ms Mai got her money back. They know they were in the wrong.</div>
<div> </div>
<div>Olwen x<br></div>
<div style="FONT-FAMILY: times new roman, new york, times, serif; FONT-SIZE: 12pt"><br>
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<div class="im">----- Forwarded Message ----<br><b><span style="FONT-WEIGHT: bold">From:</span></b> giangnn.msd <<a href="mailto:giangnn.msd@vietnamair.com.vn" target="_blank">giangnn.msd@vietnamair.com.vn</a>><br>
<b><span style="FONT-WEIGHT: bold">To:</span></b> olwen pritchard <<a href="mailto:ollywyness@yahoo.co.uk" target="_blank">ollywyness@yahoo.co.uk</a>><br></div>
<div class="im"><b><span style="FONT-WEIGHT: bold">Cc:</span></b> Quang/CAAV <<a href="mailto:vuhongquang@caa.gov.vn" target="_blank">vuhongquang@caa.gov.vn</a>>; dv.Quyet <<a href="mailto:quyetns.msd@vietnamair.com.vn" target="_blank">quyetns.msd@vietnamair.com.vn</a>><br>
<b><span style="FONT-WEIGHT: bold">Sent:</span></b> Fri, 8 April, 2011 15:14:04<br><b><span style="FONT-WEIGHT: bold">Subject:</span></b> Re: Concerns<br></div></font><br>
<div><font size="2" face="Arial">
<div><font size="3" face="Times New Roman">Dear Mr Olwen Pritchard,</font></div>
<div><font size="3" face="Times New Roman"></font> </div>
<div><font size="3" face="Times New Roman">In reply to your e-mail dated April 07, 2011 12:50 PM, please be informed the following VNA's passenger handling policy concerning wheelchair service:</font></div>
<div><font size="3" face="Times New Roman"></font> </div>
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<p style="MARGIN: 0in 0in 0pt 0.75in"><font face="Times New Roman"><font size="3"><span lang="EN-US">I- Definitions<b> </b></span><b></b></font></font></p>
<p style="MARGIN: 0in 0in 0pt 0.75in"><span style="FONT-SIZE: 10pt"><font size="3" face="Times New Roman"> </font></span></p>
<p style="TEXT-ALIGN: justify; MARGIN: 0in 0pt"><span lang="EN-US"><font size="3" face="Times New Roman">Wheelchair service (WCHR/WCHS/WCHC) assists incapable or medical passenger who meet difficulties to make own way, including:</font></span></p>
<p style="TEXT-ALIGN: justify; MARGIN: 0in 0pt"><span style="FONT-SIZE: 10pt"><font size="3" face="Times New Roman"> </font></span></p>
<p style="TEXT-ALIGN: justify; MARGIN: 0in 0pt"><font face="Times New Roman"><font size="3"><span lang="EN-US">a)</span><span style="FONT-SIZE: 7pt" lang="EN-US"> </span><span lang="EN-US"> </span><span style="FONT-SIZE: 7pt" lang="EN-US"> </span><span lang="EN-US">Wheel-chair for Ramp (WCHR) offers passenger who can ascend/descend steps and make own way to/from cabin seat, but requires wheelchair for distance to/from aircraft across ramp.</span><span style="FONT-FAMILY: Arial; FONT-SIZE: 10pt"></span></font></font></p>
<p style="TEXT-ALIGN: justify; MARGIN: 0in 0pt"><font face="Times New Roman"><font size="3"><span lang="EN-US">b)</span><span style="FONT-SIZE: 7pt" lang="EN-US"> </span><span lang="EN-US">Wheelchair for Steps (WCHS) offers passengers who cannot ascend/descend steps, but is able to make own way to/from cabin seat, requires wheelchair for distance to/from aircraft and must be carried up/down</span><span style="FONT-FAMILY: Arial; FONT-SIZE: 10pt"></span></font></font></p>
<p style="TEXT-ALIGN: justify; MARGIN: 0in 0pt"><font face="Times New Roman"><font size="3"><span lang="EN-US">steps.</span><span style="FONT-FAMILY: Arial; FONT-SIZE: 10pt"></span></font></font></p>
<p style="TEXT-ALIGN: justify; MARGIN: 0in 0pt"><font face="Times New Roman"><font size="3"><span lang="EN-US">c)</span><span style="FONT-SIZE: 7pt" lang="EN-US"> </span><span lang="EN-US">Wheelchair for Cabin (WCHC) offers to passenger who is completely immobile. He requires wheelchair to/from aircraft and must be carried up/down steps and to/from cabin seat. (this device is accompanied to individual aircraft)<b></b></span></font></font></p>
<p style="MARGIN: 0in 0in 0pt" class="MsoNormal"><span style="FONT-FAMILY: Arial; FONT-SIZE: 10pt"><font face="Times New Roman"><font size="3"> </font></font></span></p>
<p style="TEXT-ALIGN: justify; MARGIN: 0in 0pt"><span lang="EN-US"><font face="Times New Roman"><font size="3">II- Condition of charges </font></font></span></p>
<p style="TEXT-ALIGN: justify; MARGIN: 0in 0pt"><span lang="EN-US"><font size="3" face="Times New Roman"> </font></span></p>
<p style="TEXT-ALIGN: justify; MARGIN: 0in 0pt"><font face="Times New Roman"><font size="3"><span lang="EN-US">* Old policy (ap</span>p<span lang="EN-US">lied befor</span>e<span lang="EN-US"> 01Apr11):</span></font></font></p>
<p style="TEXT-ALIGN: justify; MARGIN: 0in 0pt"><span lang="EN-US"><font size="3" face="Times New Roman"> </font></span></p>
<table style="BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; MARGIN: auto auto auto 5.4pt; BORDER-COLLAPSE: collapse; BORDER-TOP: medium none; BORDER-RIGHT: medium none" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: windowtext 1pt solid; PADDING-BOTTOM: 0in; BACKGROUND-COLOR: transparent; PADDING-LEFT: 5.4pt; WIDTH: 102.2pt; PADDING-RIGHT: 5.4pt; BORDER-TOP: windowtext 1pt solid; BORDER-RIGHT: windowtext 1pt solid; PADDING-TOP: 0in" valign="top" width="136">
<p style="TEXT-ALIGN: justify; MARGIN: 0in 0pt"><span lang="EN-US"><font face="Times New Roman">WCHR</font></span></p></td>
<td style="BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: #d4d0c8; PADDING-BOTTOM: 0in; BACKGROUND-COLOR: transparent; PADDING-LEFT: 5.4pt; WIDTH: 338.8pt; PADDING-RIGHT: 5.4pt; BORDER-TOP: windowtext 1pt solid; BORDER-RIGHT: windowtext 1pt solid; PADDING-TOP: 0in" valign="top" width="452">
<p style="TEXT-ALIGN: justify; MARGIN: 0in 0pt"><span lang="EN-US"><font face="Times New Roman">- Normal fare is applied </font></span></p>
<p style="TEXT-ALIGN: justify; MARGIN: 0in 0pt"><span lang="EN-US"><font face="Times New Roman"> </font></span></p>
<p style="TEXT-ALIGN: justify; MARGIN: 0in 0pt"><span lang="EN-US"><font face="Times New Roman">- Wheelchair shall be accepted for carriage free of charge.</font></span></p></td></tr>
<tr>
<td style="BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: windowtext 1pt solid; PADDING-BOTTOM: 0in; BACKGROUND-COLOR: transparent; PADDING-LEFT: 5.4pt; WIDTH: 102.2pt; PADDING-RIGHT: 5.4pt; BORDER-TOP: #d4d0c8; BORDER-RIGHT: windowtext 1pt solid; PADDING-TOP: 0in" valign="top" width="136">
<p style="TEXT-ALIGN: justify; MARGIN: 0in 0pt"><span lang="EN-US"><font face="Times New Roman">WCHS</font></span></p></td>
<td style="BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: #d4d0c8; PADDING-BOTTOM: 0in; BACKGROUND-COLOR: transparent; PADDING-LEFT: 5.4pt; WIDTH: 338.8pt; PADDING-RIGHT: 5.4pt; BORDER-TOP: #d4d0c8; BORDER-RIGHT: windowtext 1pt solid; PADDING-TOP: 0in" valign="top" width="452">
<p style="TEXT-ALIGN: justify; MARGIN: 0in 0pt"><span lang="EN-US"><font face="Times New Roman">- Normal fare is applied </font></span></p>
<p style="TEXT-ALIGN: justify; MARGIN: 0in 0pt"><span lang="EN-US"><font face="Times New Roman"> </font></span></p>
<p style="TEXT-ALIGN: justify; MARGIN: 0in 0pt"><span lang="EN-US"><font face="Times New Roman">- Wheelchair shall be accepted for carriage free of charge.</font></span></p></td></tr>
<tr>
<td style="BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: windowtext 1pt solid; PADDING-BOTTOM: 0in; BACKGROUND-COLOR: transparent; PADDING-LEFT: 5.4pt; WIDTH: 102.2pt; PADDING-RIGHT: 5.4pt; BORDER-TOP: #d4d0c8; BORDER-RIGHT: windowtext 1pt solid; PADDING-TOP: 0in" valign="top" width="136">
<p style="TEXT-ALIGN: justify; MARGIN: 0in 0pt"><span lang="EN-US"><font face="Times New Roman">WCHC</font></span></p></td>
<td style="BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: #d4d0c8; PADDING-BOTTOM: 0in; BACKGROUND-COLOR: transparent; PADDING-LEFT: 5.4pt; WIDTH: 338.8pt; PADDING-RIGHT: 5.4pt; BORDER-TOP: #d4d0c8; BORDER-RIGHT: windowtext 1pt solid; PADDING-TOP: 0in" valign="top" width="452">
<p style="TEXT-ALIGN: justify; MARGIN: 0in 0pt"><span lang="EN-US"><font face="Times New Roman">- One year applicable fare shall be applied</font></span></p>
<p style="TEXT-ALIGN: justify; MARGIN: 0in 0pt"><span lang="EN-US"><font face="Times New Roman"> </font></span></p>
<p style="TEXT-ALIGN: justify; MARGIN: 0in 0pt"><span lang="EN-US"><font face="Times New Roman">- Wheelchair shall be accepted for carriage free of charge.</font></span></p></td></tr></tbody></table>
<p style="TEXT-ALIGN: justify; MARGIN: 0in 0pt"><span lang="EN-US"><font size="3" face="Times New Roman"> </font></span></p>
<p style="TEXT-ALIGN: justify; MARGIN: 0in 0pt"><font face="Times New Roman"><font size="3"><span lang="EN-US">* New policy (ap</span>p<span lang="EN-US">lied after 01Apr11):</span></font></font></p>
<p style="TEXT-ALIGN: justify; MARGIN: 0in 0pt"><span lang="EN-US"><font size="3" face="Times New Roman"> </font></span></p>
<table style="BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; MARGIN: auto auto auto 5.4pt; BORDER-COLLAPSE: collapse; BORDER-TOP: medium none; BORDER-RIGHT: medium none" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: windowtext 1pt solid; PADDING-BOTTOM: 0in; BACKGROUND-COLOR: transparent; PADDING-LEFT: 5.4pt; WIDTH: 102.2pt; PADDING-RIGHT: 5.4pt; BORDER-TOP: windowtext 1pt solid; BORDER-RIGHT: windowtext 1pt solid; PADDING-TOP: 0in" valign="top" width="136">
<p style="TEXT-ALIGN: justify; MARGIN: 0in 0pt"><span lang="EN-US"><font face="Times New Roman">WCHR</font></span></p></td>
<td style="BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: #d4d0c8; PADDING-BOTTOM: 0in; BACKGROUND-COLOR: transparent; PADDING-LEFT: 5.4pt; WIDTH: 338.8pt; PADDING-RIGHT: 5.4pt; BORDER-TOP: windowtext 1pt solid; BORDER-RIGHT: windowtext 1pt solid; PADDING-TOP: 0in" valign="top" width="452">
<p style="TEXT-ALIGN: justify; MARGIN: 0in 0pt"><span lang="EN-US"><font face="Times New Roman">- Normal fare is applied </font></span></p>
<p style="TEXT-ALIGN: justify; MARGIN: 0in 0pt"><span lang="EN-US"><font face="Times New Roman"> </font></span></p>
<p style="TEXT-ALIGN: justify; MARGIN: 0in 0pt"><span lang="EN-US"><font face="Times New Roman">- Wheelchair shall be accepted for carriage free of charge.</font></span></p></td></tr>
<tr>
<td style="BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: windowtext 1pt solid; PADDING-BOTTOM: 0in; BACKGROUND-COLOR: transparent; PADDING-LEFT: 5.4pt; WIDTH: 102.2pt; PADDING-RIGHT: 5.4pt; BORDER-TOP: #d4d0c8; BORDER-RIGHT: windowtext 1pt solid; PADDING-TOP: 0in" valign="top" width="136">
<p style="TEXT-ALIGN: justify; MARGIN: 0in 0pt"><span lang="EN-US"><font face="Times New Roman">WCHS</font></span></p></td>
<td style="BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: #d4d0c8; PADDING-BOTTOM: 0in; BACKGROUND-COLOR: transparent; PADDING-LEFT: 5.4pt; WIDTH: 338.8pt; PADDING-RIGHT: 5.4pt; BORDER-TOP: #d4d0c8; BORDER-RIGHT: windowtext 1pt solid; PADDING-TOP: 0in" valign="top" width="452">
<p style="TEXT-ALIGN: justify; MARGIN: 0in 0pt"><span lang="EN-US"><font face="Times New Roman">- Normal fare is applied </font></span></p>
<p style="TEXT-ALIGN: justify; MARGIN: 0in 0pt"><span lang="EN-US"><font face="Times New Roman"> </font></span></p>
<p style="TEXT-ALIGN: justify; MARGIN: 0in 0pt"><span lang="EN-US"><font face="Times New Roman">- Wheelchair shall be accepted for carriage free of charge.</font></span></p></td></tr>
<tr>
<td style="BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: windowtext 1pt solid; PADDING-BOTTOM: 0in; BACKGROUND-COLOR: transparent; PADDING-LEFT: 5.4pt; WIDTH: 102.2pt; PADDING-RIGHT: 5.4pt; BORDER-TOP: #d4d0c8; BORDER-RIGHT: windowtext 1pt solid; PADDING-TOP: 0in" valign="top" width="136">
<p style="TEXT-ALIGN: justify; MARGIN: 0in 0pt"><span lang="EN-US"><font face="Times New Roman">WCHC</font></span></p></td>
<td style="BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: #d4d0c8; PADDING-BOTTOM: 0in; BACKGROUND-COLOR: transparent; PADDING-LEFT: 5.4pt; WIDTH: 338.8pt; PADDING-RIGHT: 5.4pt; BORDER-TOP: #d4d0c8; BORDER-RIGHT: windowtext 1pt solid; PADDING-TOP: 0in" valign="top" width="452">
<p style="TEXT-ALIGN: justify; MARGIN: 0in 0pt"><span lang="EN-US"><font face="Times New Roman">- <span> </span>Normal fare is applied</font></span></p>
<p style="TEXT-ALIGN: justify; MARGIN: 0in 0pt"><span lang="EN-US"><font face="Times New Roman"> </font></span></p>
<p style="TEXT-ALIGN: justify; MARGIN: 0in 0pt"><span lang="EN-US"><font face="Times New Roman">- Wheelchair shall be accepted for carriage free of charge.</font></span></p></td></tr></tbody></table>
<p style="MARGIN: 0in 0in 0pt" class="MsoNormal"><font size="3" face="Times New Roman"> </font></p></div>
<div><font size="3" face="Times New Roman">Hope the information finds you well.</font></div>
<div><font size="3" face="Times New Roman"></font> </div>
<div>
<div><font size="3" face="Times New Roman">Kind regards</font></div>
<div><font size="3" face="Times New Roman">Nguyen Ngan Giang</font></div>
<div><font size="3" face="Times New Roman">Customer Care Executive</font></div>
<div><font size="3" face="Times New Roman">Marketing Service Department</font></div>
<div><font size="3" face="Times New Roman">Vietnam Airlines</font></div>
<div><font size="3" face="Times New Roman">Tel. +04 38732732 ext 2126</font></div></div></font></div></div></div></div></div></div><br><br clear="all"><br>-- <br>Bui Thi Hong Nga <br><br>President of Can tho Association of Persons with disabilities.<br>
Manager of Nhip cau Foundation<br>91-31, 30/4 Street,Hung Loi Ward,Ninh Kieu District,Cantho City,VN<br>Tel:84-710.3.838.427 Mobile:0918.886.236<br><a href="http://www.dpcantho.org">www.dpcantho.org</a><br>