Service Level Agreements

[Tom Worthington]

At 05:02 PM 7/09/97 +1000, BRUCE KAY wrote:

>I've done some consulting related to SLAs a few times. I agree with 
>Marghanita... I prefer to encourage clients to establish a framework 
>of "Service Level Management"...

You will find something along those lines in one of the documents cited in
evidence to the Senate committee Friday: "Outsourcing Contracts - Key
Management and Administration Considerations" by Philip N Argy, from the ACS
Members Handbook: http://www.acs.org.au/president/1997/outsrc/paper.htm#cite14n


Tom Worthington <tomw@acslink.net.au> President, Australian Computer Society,
GPO Box 446, Canberra ACT 2601 http://www.acslink.net.au/~tomw
Fax: +61 2 62496419
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IT Outsourcing: http://www.acs.org.au/president/1997/outsrc/outsrcpr.htm