experience with SLA/tender sought

[Joseph Tandl]

Dearest linkers (yes, I do want something ...  :-)

I have to draw up service level agreements for maintenance of and
support for Unix and NT boxes in a very short timeframe, hence this
shortcutting request:  if anyone has done such an SLA recently, or
something similar, or can point me to some good
sources/guidelines/help, I shall be eternally grateful.  Likewise, I
have to put together requirement statements for tenders for IT
releated issues (eg strategic plan, i-net plan, costing model) - and
am looking to tap into previous experiences there as well.

Thank you.

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Joseph Tandl                      tandlj@pcug.org.au/61-6-282
1523/home
Canberra (Australia)         Joseph.Tandl@dss.gov.au/61-6-244
7644/work