Customer Service and ISP's

[Bernard Robertson-Dunn]

Ramin Marzbani wrote:
> 
> Bernard
> Of course u r over-reacting.  The guys at Dynamite are just working
> hard to make things work and occaisionally there are blips, take for
> instance the mega buck transfer issue from Advance to St George.

Funny you should mention Advance/St George. I stood in a queue
for 15 minutes in their main Canberra branch the other day. It
was before lunch time so the usual rush should not have started.
At the rate the queue was moving I estimated that it would have
taken another half an hour to be served.

There used to be three Advance or St George branches in that
area, now there is one.

> Australians are usually more forgiving than this.

"Were" might be a more appropriate word.

My guess is that things are changing and are doing so at a number
of levels, from the One Nation party to my local Woolworths who
no longer stock Canberra packaged milk. Along with many others we
go to the fast food shop down the mall and buy Canberra milk from
them. It may be illogical but it is an emotional reaction to the
present cost cutting mentality as driven by both the previous
Labor and present Coalition governments.

> But as we are on the topic, I should point out that an illustrious
> ISP with a big name, namely IBM, averaged 22%+ busy signals during
> 2Q98 in Sydney, they cannot connect at an average speed of 28.8Kbps
> on a Flex modem or 33.6 modem (forget about download speeds, we are
> talking just plain modem connect speeds), and should I continue?

IBM's performance on the internet is not exactly exemplary.
That's one reason why I want my own account. Response times on
the Internet from the IBM LAN is best measured with an egg timer.

> Whilst it can be frustrating dealing with lack of connectivity, I think
> you should work with the guys at Dynamite to fix the problem, bagging
> people who are trying hard in this environment is a bit unfair.

I intend taking your advice and will contact them re my problems.

-- 
When I carefully consider the curious habits of dogs I am
compelled to conclude that man is the superior animal.

When I consider the curious habits of men I confess, my friend, I
am puzzled.

-- MEDITATIO, Ezra Pound

Regards
brd

Bernard Robertson-Dunn
Canberra Australia
brd@dynamite.com.au