Recording of Telephone Calls.
Thu, 01 Oct 1998 13:58:29 +1000
>I understand that stock-brokers routinely record all incoming calls because
>they provide their only legal standing that someone has asked for shares
>bought or sold.
>Does anyone know whether there's a routine warning given, or those little
>beeps every 30 seconds, that are supposed to tell people?
Yes, most stock-broking firms (and others in the securities industry) I've
had contact with do routinely record all incoming calls. There is no
warning, no beeps, and no other indication that the calls are being recorded.
It seems reasonable in this case (as for journalists wanting to verify a
quotation) so that there is a record for the inevitable times when the
contents of the call will be questioned.
I very much doubt this practice is illegal in these circumstances, but it
is interesting there's no regular beeps or warning message.
Telstra introduced a recorded message saying "This call may be recorded for
quality control purposes, please notify us if you don't want to be
recorded" and may well record all calls, having given this warning (but who