[LINK] Search frustrations

[Tony Barry]

Source: Net News  03 June, 2000

SEARCH FRUSTRATIONS
A study by RealNames has proved what we all know - we spend most of our
  time searching the Web, looking for information we don't always find.
Half of web users spend 70% or more of their time searching online, 44%
are  frustrated with web navigation and search engines, and when they
can't find what they're looking for, 20% just give up.  Thatís a lot of
  wasted time - the average user spends 14 hours a week online. See
http://web.realnames.com/Virtual.asp?page=Eng_Corporate_PressRelease_053100
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