[LINK] E-Commerce woes
Mon, 19 Jun 2000 16:03:13 +1000
My most vivid memory of bad e-mail response is this: out of 48 companies asked
"do you have an Australian office?", 34 did not answer - ever. All 48 were
"customer relationship management" specialists -- I'm not kidding.
On my only attempt at online book shopping, I ended up incurring a month's
interest charge for $50 because it took that long for said bookstore to e-mail
me saying "sorry, out of print" and to then reverse the debit. I have banned
ever mentioning the bookstore's name, so I don't.
Once, in trying to buy software from a US site, I was told to "come back on June
17th" -- as late as June 23rd. Same site has given up on selling its software
and now gives it away for free (http://www.anvilstudio.com).
I'll go further than you, Rachel: I'm sick both of the mavens (love that word!)
and of the unpaid evangelists for e-commerce. I'm sick of the analysts who
routinely lie for their clients, I'm sick of the experts who can't answer any
question which falls outside the catchphrase manual, and I don't ever want to
hear about Amazon again. Yeah, let's take a gamble that the book will hit the
post BEFORE Amazon goes Chapter 11.
Subject: [LINK] E-Commerce woes
Date: 19/06/00 1:27
so I bit the bullet and bought a Macintosh laptop
(Powerbook 540c) for $200. I think I did really well but the little
beast (I call it "fifi") has only 8Mb in it and as such is a bit slow
on the uptake.
I decided to shop around and see if I couldn't get an upgrade for it
in Oz, before venturing overseas.
I ended up finding (I think) what I wanted at:
So far so good - I had heard these guys were well known so I thought I'd
try. First I needed some info about the RAM, making sure I was going to
be getting the right thing so I decided to email their support address.
So far, I have waited a week with no response.
Palaeographics have just lost several hundred dollars of my custom....
I'm sure glad I didn't use the so-called shopping cart and give
'em my credit details.
Does this sound familiar? It is like a litany of repeated problems
with various "E" initiatives in this country (and elsewhere).
Has anyone found an E-Commerce site that is actually the "grail" yet?
I mean one that promises and delivers 24 hour turnaround to customer queries
and one that gets the delivery details and everything right?
Just when am I going to be able to order that pizza on the net I was promised
4 years ago?
The promises made by the E-Commerce mavens mean nothing to me - the system is
horribly broken and doesn't deserve anywhere near the hype it's been getting
by the Govt, Business and the hangers-on it's created.....
I shudder when I see those Win 2000 or Sausage ads on TV promising they will
make creating an E-Commerce site as simple as plugging in a toaster -
things are bad enough as they are.
- anyone got a 32MB Powerbook 540 Simm they want to sell me?! ;)
Rachel Polanskis University of Western Sydney, Nepean
Senior UNIX Admin PO Box 10, Kingswood NSW 2747
Systems && Operations Information Technology Services, Kingswood
firstname.lastname@example.org Phone: +61 (0247) 360 291