[LINK] Oops!

[Chirgwin, Richard]

(Slipped and hit send before I finished!)

At least Aust Post has the chance to project some kind of credibility as a
provider of this kind of service. 

I couldn't make any comment on the service offered by GSTPay - the page
crashed Netscape twice. The third time, no crash, but after about fifteen
minutes, it was still loading. Oh, and the design assumes all users run
their browsers full-screen, and that we like waiting for 21 GIFs. I know
there's no *necessary* connection between home page design and security but
it doesn't boost confidence.

Looking further into the site, I remember these guys. Hundreds and hundreds
of pages of terms and conditions - all as huge PDFs - which you're supposed
to digest before attempting a BAS online; and the gist of the T&C is "all
care but no responsibility and if you missed page 122 para 76(b) that's your
fault".

Skipping security: I toured every single page of the site with the exception
of the PDFs; nowhere on the site does GSTPay Pty Ltd offer its ABN or ACN.
NOT EVEN ON THE PAYMENT FORM
(http://www.gstpay.com.au/subscribe/payment.html) - where I would have
thought publication of the ABN was a legal requirement?

We're supposed to trust these people when their own grasp of regulation is
suspect; while I shouldn't risk libelling anyone - how can anybody tell that
an organisation is worthy of trust, when their only public face is the
Website, and it fails to inspire?

Richard Chirgwin