[LINK] Optus Update.
Tue, 31 Oct 2000 23:38:34 +1000
I just called Optus' Customer Service and spoke to an operator.
I gave my name, which I've always done, the phone number concerned, which
I've always done and the account number - which I've always done.
For the second time in 24 hours, I was asked for the password.
Strangely however, there are no notes to indicate when the password was put
on, why it's not been asked for before, no notes as to security and
I let the operator know I was recording the conversation and I'm taking the
tape to Optus tomorrow, with various other recordings and note files I have.
Their security procedure is a total rouse and joke.
I did not provide four forms of identification that could not have been
taken off the bill - except the password.
Yet previously I've never been asked for a password.
Oh and in the last 24 hours, I've suddenly become totally authorised for
management on the clients account!