[LINK] Bigpond drained for I,L,M

[Frank O'Connor]

G'day Jan,

Well, the ADSL service was down for about 18 hours ... for this 
little black duck with a surname outside that letter range ... so I'd 
guess that Telstra shut down every damn server whilst they fixed the 
puppy. If that was true for every BigPond service then a heap more 
than the I, L and M customers were affected ... and would take the 
count up to the 4 or 5 hundred thousand mark.       :)

				Regards,

At 8:37 AM +1100 1/3/01, Jan Whitaker wrote:
>This breaking on the Age today.  I laughed at the 'letters' that the 
>servers aren't carrying. Read on.
>
>http://theage.com.au/frontpage/2001/03/01/FFXAYRKBRJC.html
>
>-mail glitch hits Big Pond customers
>
>                   YOU DON'T HAVE MAIL
>
>                   AAP
>                   SYDNEY
>                   Thursday 1 March 2001, 08:30 AM
>
>                   Almost 70,000 Telstra customers have been left stranded in
>                   cyberspace after the telecommunications giant was 
>hit by a suspected
>                   computer virus.
>
>                   And the company, Australia's largest Internet 
>service provider, could
>                   face claims of more than $10 million under its 
>customer service
>                   guarantee, according to The Australian newspaper.
>
>                   Around 68,000 Big Pond users with email accounts 
>beginning with I, L
>                   or M have literally dropped out of the system, The 
>Australian said.
>
>                   The number accounts for 10 per cent of Big Ponds 
>overall user base,
>                   with each customer able to claim $40-a-day if 
>there are delays in fixing
>                   the fault.
>
>                   The newspaper said a virus or computer glitch 
>could have affected the
>                   three separate servers which carry each of the letters.

-- 
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Apathy is a great cause for concern
... but who cares?
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