[LINK] Telstra - talking to a machine

[karl@inspired.net.au]

[snip]

> No human interlocutor (thanks, Sir Humphrey!) would ask you to say this
> specific word or that in order to proceed, they'd say "whaddayawannado?"
> and interpret whatever you said next. 

Karl, Link,
you'd actually be suprised at how flexible Telstra's system actually is.

try saying "yeah mate" instead of "yes", or even "bullcrap" instead of
"no" - at least in my case it still understood my intent, however it
didn't understand "bugger off a let me speak to a human".

when i attempted to speak slowly and clearly as if to a person hard of
unerstanding, it didn't correctly interpret my speech.

I would certainly treat a human with more respect and use better language.

At the end of the day, give me high-touch rather than high-tech anytime.
(eg speak to a human who operates a computer, rather than me having to do
it myself)


Regards
Karl
=8)