[LINK] Alston, Lundy resume their IT roles

[Jan Whitaker]

At 12:39 PM 28/11/01 +1100, you wrote:
>A spokesman for the Minister said the Government will also review the
>impact of its outsourcing program on the local IT industry and appoint an
>Australia Post Ombudsman to improve postal services.

uh---, huh?  AP improve services?  I must say they have a very good 
reputation - the staff are responsive, they greet customers, heck they 
actually HAVE customer service!!  Why doesn't the 'minister' spend time on 
the issues that really matter?  Not that any group can benefit from a hard 
look at itself for continuous improvement and addressing changes in needs, 
but to add an ombudsman for this organisation seems a real waste of 
money.  Why not actually charge the TIO!!! to do what the consumer really 
wants, rather than have it as industry funded and self-serving?

{shaking head once again}

But good on Kate for the promotion.  The cross portfolio work she was doing 
with education, comms, and one other [economic development?] was 
innovative, but it must have been a real hard task.  Jenny Macklin with 
face an equally challenging job with her monster of a portfolio.

Jan


JLWhitaker Associates
Melbourne, Victoria, Australia
jwhit@primenet.com  --  http://www.primenet.com/~jwhit/whitentr.htm