[LINK] Counter-productive bells and whistles

[Roger Clarke]

Re the increasing prevalence of web-sites to accidentally preclude 
access by all manner of users who aren't using precisely the browser 
version and config that the naive designer thought everybody used ...

Jakob Nielsen thinks the same as we do;  but has phrased it in a 
manner that has a better chance of getting through to suits  (:-)}


>Date: Sun, 28 Oct 2001 18:47:33 -0600
>Subject: Alertbox: Poor Code Quality Contaminates Users' Conceptual Models
>To: "Alertbox Announcement List" <alertbox@laser.sparklist.com>
>From: alertbox@nngroup.com (Jakob Nielsen)
>List-Unsubscribe: <mailto:leave-alertbox-2552846K@laser.sparklist.com>
>
>Jakob Nielsen's Alertbox for October 28 is now online at:
>   http://www.useit.com/alertbox/20011028.html
>
>Software bugs and system crashes result in huge productivity losses and
>undermine users' ability to form good models of how computers work.
>Website designers can help improve user confidence by prioritizing quality
>and robustness over features and the latest technology.

-- 
Roger Clarke              http://www.anu.edu.au/people/Roger.Clarke/

Xamax Consultancy Pty Ltd, 78 Sidaway St, Chapman ACT 2611 AUSTRALIA
                 Tel: +61 2 6288 1472, and 6288 6916
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Visiting Fellow                       Department of Computer Science
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