[LINK] [Another] Internet Fraud

[Ann Moffatt]

re
" Its difficult to take seriously the claim that there's a major problem
with
> non-delivery of merchandise bought over the net."

i wonder if people might be referring to an experience i had when buying
from dstore.

i ordered a catalogue item for 'standard' delivery. i paid by amex. after 2
weeks with no merchandise i tried emailing them. there was no phone number
on the web site.

after several weeks i was told the item was out of stock, not to be
repurchased and they would refund my credit card transaction.

why did i wait so long? i really did want the item i'd purchased. i'd
attended a presentation by the dstore manager & he seemed a guy who was
really trying to establish an e-company.

the item was presented on my amex bill. i deducted the amount from my
payment and wrote a letter with the reason. i got a note from amex saying
they'd have to verify that the merchant hadn't sent me the goods. (if i (v
rarely) ask for a normal transaction to be cancelled amex usually suspend
then investigate but on this occasion they didn't do that.

eventually i got a credit on my amex bill but it took quite a while.

peace

annm

************************************
Ann Moffatt
EXoCaT Pty Ltd
49 Raintree Avenue
BURRUM HEADS QLD 4659
tel +61 (0) 7 4129 5796
fax +61 (0) 7 4129 5916
***********************************
----- Original Message -----
From: "Mark Hughes" <effectivebusiness at applications.com.au>
To: "Link Institute" <link at anu.edu.au>
Sent: Monday, April 14, 2003 5:30 PM
Subject: RE: [LINK] [Another] Internet Fraud


> > 31 per cent comprised non-delivery of merchandise bought over the net
>
> Its difficult to take seriously the claim that there's a major problem
with
> non-delivery of merchandise bought over the net.
>
> The payment method of choice for most transactions with 'unknown sellers'
> (i.e., not with known sellers who you already have experience with such as
> Harvey Normal, Woolworths, etc) is the credit card.  If something you paid
> for via the internet by credit card doesn't get delivered, you cancel the
> credit card transaction.  By and large its the seller who carries the
risk,
> not the buyer.
>
> In this respect the internet is no different from ordering via the phone.
>
>
>
> Regards, Mark
>
> Mark Hughes
> Effective Business Applications Pty Ltd
> +61 4 1374 3959
> www.pplications.com.au
> effectivebusiness at pplications.com.au
>
>
>
> _______________________________________________
> Link mailing list
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