[LINK] Fwd: Greens-Media: E-COMMERCE CHALLENGE 4 Aug 04
jwhit at melbpc.org.au
Mon Aug 9 08:23:52 EST 2004
At 04:47 PM 8/08/2004, rchirgwin at ozemail.com.au wrote:
>Only a very few ISPs (say, about six that I can name) show any clue about
>SMEs. The rest are dross; and the SME has no way of assessing the worth of
>a provider in advance. Caveat emptor is only valid where emtpor has some
>remote hope of understanding what constitutes caveat!
There was a story on the news here showing John Lenders [Consumer Affairs
Minister, VIC] saying that state authorities are going to crack down on
mobile phone contracts. He held up one with all the info and it was about
8" thick, more than the state budget papers as he put it.
I was thinking that since ADSL is the 'new mobile phone', maybe that is
where they could do some good. The Whirlpool website does a pretty good
job of explaining what to look out for in choosing a service
[transportability being one], but there is more to be done to even get
Also, there seems to be some movements to do petitions for specific
areas. I signed one yesterday for my suburb.
But my guess is that the 'market' won't fix this and the trade practice
groups and ACCC need to get involved. E.g. who is going to tell Telstra
that 2 yr contracts are terrible for ADSL or cable internet and get it
changed? It certainly won't be the customer. Why should those contracts
be different from mobile contracts?
Melbourne, Victoria, Australia
jwhit at melbpc.org.au -- http://member.melbpc.org.au/~jwhit/whitentr.htm
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