[LINK] Telstra directory "assistance" - IVR - Customer Service Flop

[Russell Ashdown]

I am getting sick and tired of the Telstra directory "assistance" IVR 
experiment.  I am interested to know if it just me, or are other 
Linkers experiencing this annoyance?

Not once in the (is it) three years of operation of the IVR has it 
been able to find a correct number for me.  Each and every time I 
have dialled Telstra's directory "assistance", I have had to speak my 
query to the IVR system and about 99.9% of the time the response is 
"...please hold while you are transferred to an operator".  The other 
00.1% of the time I get "...Say 'yes' if you want xyz..." ( I wanted 
abc ) "...please hold while you are transferred to an operator..." 

Once I am connected to an operator, I need to repeat my query one 
again before getting the information I am seeking.

Russell