[LINK] Telstra directory "assistance" - IVR - Customer Service Flop

[Howard Lowndes]

On Tue, 2004-02-24 at 20:31, Russell Ashdown wrote:
> I am getting sick and tired of the Telstra directory "assistance" IVR 
> experiment.  I am interested to know if it just me, or are other 
> Linkers experiencing this annoyance?
> 
> Not once in the (is it) three years of operation of the IVR has it 
> been able to find a correct number for me.  Each and every time I 
> have dialled Telstra's directory "assistance", I have had to speak my 
> query to the IVR system and about 99.9% of the time the response is 
> "...please hold while you are transferred to an operator".  The other 
> 00.1% of the time I get "...Say 'yes' if you want xyz..." ( I wanted 
> abc ) "...please hold while you are transferred to an operator..." 
> 
> Once I am connected to an operator, I need to repeat my query one 
> again before getting the information I am seeking.

I always use "Call Connect", 12456.

It's probably more expensive, but you do get warmware on the end and it
has been successful for me in most occasions that I have used it, albeit
infrequently.

> 
> Russell
> 
> _______________________________________________
> Link mailing list
> Link at mailman.anu.edu.au
> http://mailman.anu.edu.au/mailman/listinfo/link
-- 
Howard.
LANNet Computing Associates - Your Linux people <http://www.lannetlinux.com>
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