[LINK] Devil in the Detail
jwhit at melbpc.org.au
Wed Apr 6 08:28:31 EST 2005
At 04:55 PM 5/04/2005, Bernard Robertson-Dunn wrote:
>Well, perhaps frustrated architects need to consider the possibility
>that technology is not a "fundamental building block" of the business.
>At least not to your colleagues. In most cases, they believe customers
>are - and sales, and customer service, and revenue collection, and the
>acquisition and retention of great staff. So you fellas down in the IT
>dungeon, where seats next to windows are an executive perk, don't make
>the A list, no matter how good you think this SOA stuff is, or how new
>software development and integration technologies can create exciting
>options for the business.
Interesting article. There's one way to point out the integral importance
of IT in their activities. Put the system off line for a week. Heck,
wouldn't take that long, would it? Two days would do it in some
organisations. With some people, losing their email for 2 hours gives them
Some Execs are just people who don't want to learn anything. That's human
nature, too. They think they know all they need to know or they wouldn't
have the big oak/marble/glasstop desk in the corner on floor 45, would
they? Learning is hard. Listening and hearing is hard. It takes
concentration. It stirs up brain cells and nerve connections. IT itself
takes a different way of thinking for some people who came up through the
marketing department or human resources. It's a new domain [yes, that's a
psychological term, probably fuzzy, to fuzzy for non-educationalists to
figure out] of cognition.
If anything, execs should thank the gods for the people who CAN do these
things for them since they get the benefits and don't have to learn too
much about it except defining just what business goals they have and have
good analysts and designers around them to put the services in place. I
wonder if they would be happy with the answer, 'trust me and give me a good
> how is anyone in IT supposed
>to be able to architect the optimal IT environment?
Is 'architect' ever a verb like this? I don't think so.
>An average IT shop in an Australian company of more than
>1000 staff spends more than 60 percent of its entire budget to simply
>keep the lights on.
Uh, yes? And your point? Should they be spending 60% on development? Why?
If it works, maintenance seems to be the name of the game.
Thanks for sharing, BRD,
Melbourne, Victoria, Australia
jwhit at melbpc.org.au -- http://member.melbpc.org.au/~jwhit/whitentr.htm
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