E-Government Re: [LINK] How much does a government web-site cost
[Was Re:CSIRO quizzed on $9.47m web site]
marghanita at ramin.com.au
marghanita at ramin.com.au
Fri Feb 18 15:05:18 EST 2005
Perhaps more important is
Audit Report No.26 2004–05
Measuring the Efficiency and Effectiveness of E-Government
>> Measuring the performance of Internet services (Chapter 4)
>> 24. While performance measures have been widely used for assessing traditional forms of government service delivery, ANAO found that agencies generally have been slower in developing performance measures to assess the delivery of services through the Internet.
>> 25. All agencies included in this audit used various methods to collect a range of data for monitoring the performance of their websites and online services. Many, however, relied on this monitoring data to determine areas for improvement of their Internet service delivery. Only two agencies had developed specific performance indicators for their websites that measured performance against their website’s objectives.
>> 26. Three agencies had developed performance indicators for their online services. This meant that half of the agencies had not identified how the success of the program would be measured, such as by meeting estimated targets or achieving reduced costs. As well, while agencies included information on various e-government activities related to a number of their programs in their annual reports, few had reported externally on any specific performance indicators for their websites or online services.
>> 27. ANAO considered that some agencies would have difficulty in determining appropriate performance indicators for their websites, because some of the websites’ objectives or aims were very general or not clearly specified. ANAO noted, however, that agencies were already collecting much of the information required to develop adequate indicators to assess performance.
>> 28. Despite including evaluation plans in their business cases, most agencies had not evaluated their website redevelopments or new online services, although most planned to. Further, agencies did not generally have an integrated monitoring and evaluation policy for their Internet service delivery.
Stewart Carter wrote:
> Dear Linkers,
> In the wake of the revelation that CSIRO's web-presence makeover is costing
> $9.47million I wonder how much taxpayers are going to have to fork for
> three upcoming government jobs which, according to their titles at
> least, sound not dissimilar.
> Basic details are up at the www.austenders.gov.au site.
> The jobs are
> 1, Production support for new and existing Department of Defence web-sites
> (Ref No CON-G 216-2004)
> 2, Internet Design and Online Communications Strategy for Dept of Defence
> (Ref No CON-G 217-2004)
> 3, A makeover of www.australia.gov.au
> ( Tender No FIN05AGIMO-002)
> Any guesses? I'd be delighted for any 'informed' commentators out there
> who could help me put a dollar
> figure on these jobs. I've got no idea myself.
> Stewart Carter
> eCommerce Report
> Ph 03 9347 5254 Fax 0433 142 420 mail at ecommercereport.com.au
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Marghanita da Cruz
mailto:marghanita at ramin.com.au
Ramin Communications, Sydney
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