[LINK] A consumer's experience ... Was: Phone line down

[rchirgwin at ozemail.com.au]

That accords with my experience, Jan. More specifically, the "real 
Telstra" techs are efficient, knowledgeable and helpful. And their life 
is a misery of ambulance chasing, because they spend way too much time 
undoing the work of incompetent contractors ... last week, the latest 
contractor outrage resulted in a three-day outage for 600 customers of 
the Petersham exchange (including me).

RC

Jan Whitaker wrote:
> At 05:25 PM 6/04/2007, David Boxall wrote:
>> Come to think of it, that's brilliant.  To avoid compensation claims, 
>> just be such obnoxious arseholes that nobody wants to have anything 
>> to do with you.  As a shareholder I see merit in that.  As a customer 
>> on the other hand ...
>
> Actually, the front line guys in my area are pretty good and thorough 
> whenever I've had dealings with them. When my ADSL was connected, a 
> Telstra job, the tech came by the house and told me because he wanted 
> to explain why my phone had cut out when I was in the middle of a 
> call. Another time, my phones were chirping instead of ringing and no 
> one was there. It took a couple days for the guy to show, but he spent 
> at least an hour or two testing. Turned out it was a bad connection at 
> the switch and nothing in my house.
>
> Now, that doesn't excuse the office customer 'service' (sic) staff or 
> people not keeping appointment.
>
> Jan
>
> Jan Whitaker
> JLWhitaker Associates, Melbourne Victoria
> jwhit at janwhitaker.com
> business: http://www.janwhitaker.com
> personal: http://www.janwhitaker.com/personal/
> commentary: http://janwhitaker.com/jansblog/
>
> 'Seed planting is often the most important step. Without the seed, 
> there is no plant.' - JW, April 2005
> _ __________________ _
> _______________________________________________
> Link mailing list
> Link at mailman.anu.edu.au
> http://mailman.anu.edu.au/mailman/listinfo/link
>