[LINK] Government Announces Principles for ICT Enabled Citizen Engagement
Tom Worthington
Tom.Worthington at tomw.net.au
Thu Mar 15 11:48:04 AEDT 2007
Greetings from the ACS Canberra Branch Conference
2007 <http://www.acs.org.au/act/2007conference/>.
In his presentation this morning, Gary Nairn,
Special Minister of State announced eight
"Principles for ICT Enabled Citizen Engagement".
The idea is the principles will be used to guide
agencies services. This doesn't appear to have
made it to the Miniser's web site yet
<http://www.smos.gov.au/speeches/>, so I hunted
down a draft on the AGIMO web site
<http://www.agimo.gov.au/>. Here is a summary
(more in my blog at
<http://www.tomw.net.au/blog/2007/03/government-principles-for-ict-enabled.html>):
---
The Australian Government's 2006 e-Government
Strategy, Responsive Government: A New Service
Agenda, commits the government to "establish
Principles for online engagement to support a
consistent experience for everyone engaging with
the government electronically."
The Principles have been developed in
collaboration with the cross-jurisdictional
public sector community of practice group (the
e-Democracy Community of Practice). They are
intended to guide agencies considering engaging
with citizens using information and communication technology (ICT). ...
The Principles are a best practice guide for
agencies wishing to engage with citizens using
Information Communication Technology (ICT) as
part of their policy making
processes. 'Citizens', in this context, refers
to individuals, business, community and other
organisations and sectors. These principles are
the result of research of existing national and
international principles and with input from
agency representatives from all levels of
Australian government. The principles may need
to be updated from time to time with the advent
of emerging technologies, citizen demand and from lessons learnt. ...
What do we mean by engagement?
The OECD1 has developed a three stage maturity
model for government engagement with citizens using ICT:
Stage 1: Information stage ... Government » Citizen ...
Stage 2: Consultation stage ... Government »« Citizen ...
Stage 3: Active participation stage ... Government « » Citizen ...
One example of citizen engagement using ICT is
online engagement. Online engagement can include
online forums, Web Logs (BLOGS) on nominated
discussion topics or e-mail discussion
groups. For an existing example of online
engagement, visit Queensland's Get Involved
website (www.getinvolved.qld.gov.au) ...
Principles
1. Commitment
2. Community Focus
3. Community Capability and Inclusiveness
4. Mutual Respect, Confidence and Trust
5. Interactivity and Flexibility
6. Responsibility and Accountability
7. Security and Privacy
8. Evaluation and Efficiency
Tom Worthington FACS HLM tom.worthington at tomw.net.au Ph: 0419 496150
Director, Tomw Communications Pty Ltd ABN: 17 088 714 309
PO Box 13, Belconnen ACT 2617 http://www.tomw.net.au/
Visiting Fellow, ANU Blog: http://www.tomw.net.au/blog/atom.xml
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