[LINK] Centrelink relies on artificial intelligence
ivan at itrundle.com
Tue Aug 26 07:56:14 EST 2008
On 25/08/2008, at 5:21 PM, Roger Clarke wrote:
> At 17:03 +1000 25/8/08, David Boxall wrote:
>>> Centrelink is using natural language-based artificial intelligence
>>> ensure people get the financial benefits to which they are entitled.
>>> The intelligence forms the backbone of a business rules and
>>> software engine created by Aussie developer, Haley.
> Haley's predecessor, SoftLaw was doing this right through the 1990s.
> For example, a 2-minute Google found a timeline here:
> So what justifies an announcement in 2008, almost two decades after
> the original work?
> Note that I'm not expressing doubts about the *substance* of the
My son's (and his friends) experience in dealing with Centrelink with
regards to Youth Allowance tells me that they need all of the
intelligence that they can get, artificial or otherwise.
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