[LINK] Net charges

[Roger Clarke]

At 3:28 +0000 3/3/08, stephen at melbpc.org.au wrote:
>And, good luck Roger. My tiny-try-hard home broadband provider, OneWire,
>went belly-up last month, and are flickpassing us on to a Westnet offer
>with free router. So i dont think middle-order net people are makng heaps
>it's simply Australia's outrageous wholesale charges.

Ah, I didn't intend to have a go at TPG for ripping people off. 
Apologies if it read that way.  It's not an easy game to make money 
in.

My concern is with the inadequate professionalism of the conversion 
planning;  overlaid over a longstanding gripe about their 
communications mechanisms (a web-form not an email address;  no 
replay of the content back to the sender;  no Incident Report 
identifier;  days of delay in a human actually responding).  And they 
never actually managed to send me advice of change of SMTP 
server-address last year, with the result that I was suffering 
unpredictable dropouts for some time until a nice Indian? chappie 
twigged to what was happening.


What I said:
>[Aside:  TPG says that they are about to upgrade me to ADSL2, at 
>their choice not mine, at a time of their choosing, with what 
>appears to be extremely poor planning, extremely poor client 
>communications, and ongoing slow response to enquiries and 
>complaints.  Heaven knows what will happen in the next few days ...]

I should make clear:  if ADSL2 is ready, i.e. someone else has 
beta-tested it for me, I'd like to transfer.  But in an orderly 
manner, with access to information in advance, and the chance to 
pre-print a bunch of FAQs in case it doesn't come up when I switch!


-- 
Roger Clarke                  http://www.anu.edu.au/people/Roger.Clarke/

Xamax Consultancy Pty Ltd      78 Sidaway St, Chapman ACT 2611 AUSTRALIA
                    Tel: +61 2 6288 1472, and 6288 6916
mailto:Roger.Clarke at xamax.com.au                http://www.xamax.com.au/

Visiting Professor in Info Science & Eng  Australian National University
Visiting Professor in the eCommerce Program      University of Hong Kong
Visiting Professor in the Cyberspace Law & Policy Centre      Uni of NSW