[LINK] NAB computer problems
brd at iimetro.com.au
Mon Nov 29 09:39:28 EST 2010
On 28/11/2010 2:25 PM, Fred Pilcher wrote:
> Does anyone have any news on what caused the NAB's computer problems?
> The ABC says "a corrupted file jammed the bank's payment system"
> (http://www.abc.net.au/news/stories/2010/11/28/3078486.htm), whatever
> that means.
There appear to be two "explanations"
The first is the corrupt file version.
The second is reported in the SMH today and is to do with a mainframe
upgrade, but this has, reportedly, been denied by a NAB spokesman.
THE crippling NAB payment processing failure that caused chaos for
thousands of customers will continue today, and has been attributed by a
bank source to human error rather than the corrupted file the NAB has
The bank source said NAB made a failed attempt to upgrade its ageing
legacy mainframe on Wednesday night. An attempt was then made to process
the payments while the failed upgrade was being reversed, which caused
crucial data to be corrupted.
An NAB spokesman, George Wright, denied that the faulty upgrade was to
blame, without providing specific details about the cause.
I don't believe either explanation, as they stand. The NAB mainframe
environment is outsourced to IBM and is far from aged. The corrupt file
explanation sounds most improbable.
The only bit that sounds plausible is "human error" What that could be
is anyone's guess.
Declaration of ignorance: I have no inside knowledge here and am working
only on news reports.
email: brd at iimetro.com.au
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