[LINK] Kaching a Cash Register for CommBank?
Roger Clarke
Roger.Clarke at xamax.com.au
Wed Oct 26 08:50:51 AEDT 2011
[I haven't had time to wrap my mind around CommBank's announcement of
an NFC-based payment scheme for mobile phones, but it sounds like
another highly intensive consumer data-trail.]
'Kaching': New CBA mobile, social, NFC payments app
Renai LeMay
Delimiter
25 October 2011
http://delimiter.com.au/2011/10/25/kaching-new-commbank-mobile-social-nfc-payments-app/
The Commonwealth Bank of Australia has revealed plans to launch a new
combination smartphone application and associated hardware accessory
that allow customers to make quick payments from their mobile phone
to anyone with an email address, phone number of Facebook friendship,
as well as to merchants via near field communications (NFC).
...
However, there are also some potential privacy issues here. Kaching
does something very nice for the Commonwealth Bank - it's not just
another service offering to customers. Used correctly, it will also
place vastly larger amounts of data in the company's systems than it
previously had available to it. Every time a customer pays a mate for
a coffee, forks out a few dollars for an item at a shop or chucks
some spare change a charity's way online through this system, it will
now be able to be tracked, where previously it could not be.
It used to be that coffees with mates were private. It used to be
that you could pay cash for something in a shop and that transaction
wouldn't be recorded against your name. It used to be that you could
chuck some spare change into a charity's bucket without the world
knowing. Well, if CommBank has its way, this will be the case no
longer. All of that valuable data will be saved and added to your
transaction record.
I note that nowhere in this morning's announcement was there a
proposal that small transactions carried out by customers through
Kaching be anonymised, as they currently are with cash. And yet, with
many of the cashless cards available internationally, this is
possible. The cards and transactions do not have 'owners' - they are
simply used, as cash is.
With the release of Kaching, CommBank is making more than a play for
customer loyalty and convenience. It is making a play to view the sum
total of all of your monetary transactions - from birth to death. And
that - in the wrong hands - would be an extremely dangerous thing.
Commbank launches contactless payments app
Liz Tay
itNews
Oct 25, 2011 5:30 PM
http://www.itnews.com.au/News/277829,commbank-launches-contactless-payments-app.aspx
...
Commonwealth Bank's chief information officer of retail and business
banking, Adam Bennett, said the bank would track where and when
Kaching was used. He said that no sensitive data was cached on the
iPhone.
"Analytics about what customers are doing, where they're doing it and
how they're interacting with others is something that lots of
organisations are looking to take advantage of to provide offers that
are specific to customers needs," he said.
"There's no specific new data that [Kaching] is storing but it is
capturing a lot of information about how and where customers are
interacting and making payments."
Bennett said the Commonwealth Bank was "looking to partner with a
range of organisations where that's going to add value", but would
not name any potential partners.
--
Roger Clarke http://www.rogerclarke.com/
Xamax Consultancy Pty Ltd 78 Sidaway St, Chapman ACT 2611 AUSTRALIA
Tel: +61 2 6288 1472, and 6288 6916
mailto:Roger.Clarke at xamax.com.au http://www.xamax.com.au/
Visiting Professor in the Cyberspace Law & Policy Centre Uni of NSW
Visiting Professor in Computer Science Australian National University
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