[RSSInfoline] Student Administration System Support

[For general communication of Student Matters]

	Dear All

	Student Administration System Support
	SBS is providing system support to all staff and students that
use the administrative system and ISIS. The normal means of requesting
support continue to be available though the SBS Help Desk on  Ext:
55467, or email SBS.Help at anu.edu.au, or logging a request through the
DOI Help Desk at https://doihelpdesk.anu.edu.au, however, the SBS team
will also be conducting the following:

*	An SBS staff member will be visiting each of the Colleges during
the first and second week of Go Live to assist College staff with
logging in, updating their settings and to answer any queries.  Below is
the roster for each day from Tuesday 30 September until Friday 3
October. They will be available to assist in with staff in your College
Offices as well as your Schools and Departments.

College	9.30am-10.30am	10.30am-11.30am	
CAP	Jason McIntyre	Jason McIntyre	
CASS	Jonathan Peters		
CBE		Jonathan Peters	
CECS	Libbie Dinn		
COL		Libbie Dinn	
Both COS	Andrew Fitzpatrick	Andrew Fitzpatrick	

*	Please take advantage of their time! If you and your staff can
coordinate questions or requests for assistance when these staff members
are in your area it will allow SBS Help Desk to better manage the
queries that will be forthcoming from our students
*	As well as these College visits, Drop-in Sessions will be held
in the second week of Go Live to give users a chance for more dedicated
assistance with the new system.  These sessions are scheduled and you
need to register for them through the Training application as you would
for any training sessions.  The first two Drop-in Sessions are scheduled
for 8 and 10 October

	Training Guides
*	New Short Guides have been developed to assist staff in becoming
familiar with aspects of the system. Each of the guides are designed to
assist you through a particular business process/activity. These guides
are available through the DOI Helpdesk https://doihelpdesk.anu.edu.au.
Once you have logged in using your ID and HORUS password you can find
these guides under 'Find a Solution' and searching on the Topic 'Student
Admin System'  and Sub Topic 'Training'

	A number of users are running unofficial transcripts - attached
is the guide for this process. Please read it.


	 <<Transcript.pdf>> 

	Once the new system is operational SBS will be moving back to
our regular schedule of training sessions commencing 15 October.

	Regards, Mark


Mark Erickson
Deputy Registrar
Student Administration and
Student Business Systems
Registrar and Student Services
Pauline Griffin Building, Bldg No. 11
The Australian National University
CANBERRA   ACT   0200   AUSTRALIA

P: +61 2 6125 0438
F: +61 2 6125 8421
W: www.anu.edu.au
> ANU CRICOS # 00120C
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