[LINK] auDA Public Board Meeting - Monday Aug 13 - Sydney

[Glen Turner]

On Fri, 2007-08-17 at 21:53 -0700, David Goldstein wrote:

> A question about your comment on the cutting off the major domain with no notice

Hi David,

Lack of *effective* notice.  That is, only e-mails that look like spam.
No paper invoice, no phone call. Just cut off.

The most notorious being the expiration of mq.edu.au -- two day outage.
Obviously Macquarie Uni were keen on paying once they had realised that
the domain expired, but there was no after-hours or weekend support
to allow them to do so.  The automated system was happy to email a
new password to the domain holder, but without mq.edu.au resolving
that wasn't going to work.

I've no idea why, if there was no after hours support, domain expiry
was even scheduled for a Friday, Saturday or Sunday.

I'll note that AARNet gets spanked for a five minute outage. The
DNS operations needs to catch up, even if this leads to a dual-tier
pricing scheme in some domains.

Cheers, Glen.