[LINK] Big patch for big hole in Google Desktop

[Craig Sanders]

On Thu, Feb 22, 2007 at 01:46:44PM +1100, Howard Lowndes wrote:
> Rick, and to Brenda, tks for the pointers.  Great tools - if they are
> installed.  But just think of me, or you, trying to do telehelldesk
> support to Vera out in Woop Woop when you know that she hasn't got the
> GUI tools you want to use installed on her PC.  It's bad enough trying
> to get them to install VNC from, say, tightvnc.com so that you can
> take over their screen and get some semblance of control...

i used to like edlin when i did phone tech support years ago. it's a
crappy editor but you can tell the user EXACTLY what keys to push and
it will just work...in a notepad style editor, they may have moved the
cursor and not bothered telling you so any edits you tell them to make
will just make things worse.

vi's good for that too. you can drive it by phone, and it's too scary
for novice users to do anything but exactly what you tell them to.

(but, IMO, vi's good for everything. vi is one of the main reasons i
don't like GUI mail clients...none of them have editors anywhere near as
good as vi)

craig

-- 
craig sanders <cas at taz.net.au>

Currently listening to:  Sugar - Aquatic Dreaming

BOFH excuse #117:

the printer thinks its a router.