[LINK] Telstra has a plan!

[Jan Whitaker]

At 10:27 PM 22/05/2007, stephen at melbpc.org.au wrote:
>TELSTRA is forcing its customer service staff to sell internet, mobile
>phone and other products to callers, and has put 20 per cent of their
>salaries at risk if they fail to reach sales targets.

Must explain the telemarketing call I got from them last week. He got 
an earful and then I hung up. It was the third intrusive call I'd 
received in 15 minutes.

There is also a message in this month's telstra landline phone bill 
that they are going to change terms and conditions in September, 
including legacy plans, but of course there was no website/page or 
any other information about what those changes were going to be. They 
are slipping in under the radar, evidently.

Anyone here on the TIO? Is that permitted? Saying terms will change, 
but not how?

Jan

Jan Whitaker
JLWhitaker Associates, Melbourne Victoria
jwhit at janwhitaker.com
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