[LINK] What's wrong with this picture? McKinsey report on 'Boosting Government Productivity'

Tom Worthington Tom.Worthington at tomw.net.au
Thu Nov 1 17:31:35 AEDT 2007

At 01:56 PM 1/11/2007, Jan Whitaker wrote:
>... restaurant last night with about 8 staff on the floor and each 
>one having one of those little pda type order takers. it must have 
>taken the kid 2-4 minutes PER ORDER  ...

I guess the customers should be sending the order themselves on their 
smart phones. ;-)

For a large restaurant it can be more efficient to use the wireless 
PDA, but I have see a cafe with only one staff: they first took the 
order, sent it to the kitchen, then walked into the kitchen and made 
the order up.

Even Gus' cafe in Canberra succumbed <http://www.tomw.net.au/2001/gus/>.

Did the Mckinsey document actually make any suggestions as to how 
productivity was to be increased, apart from just cutting funding? I 
have suggested using similar wireless devices to the cafes for 
running the government. Not that public servants are like waiters, 
but because it will force the applications designers to make 
something simple, clear and efficient 
The class of public servants last week and seemed to "get it" 

Tom Worthington FACS HLM tom.worthington at tomw.net.au Ph: 0419 496150
Director, Tomw Communications Pty Ltd            ABN: 17 088 714 309
PO Box 13, Belconnen ACT 2617                      http://www.tomw.net.au/
Adjunct Senior Lecturer, ANU  

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