[LINK] Security efforts hindered by untrained users

[Stilgherrian]

On 31/1/08 6:49 AM, "Craig Sanders" <cas at taz.net.au> wrote:
> there's also the fact (which can be attested to by anyone who has ever
> done tech support) that many otherwise quite intelligent people suddenly
> become incredibly stupid when faced with any technology more complicated
> than a toaster.

I think part of the problem is that many geeks blame perfectly intelligent
people who may be well-informed and capable in their own field(s) for not
immediately understanding the complicated, non-intuitive (except to other
geeks) and rapidly-changing technology which we've forced upon them.

If perfectly intelligent people have trouble with the technology, then it's
our fault for making poor technology, our fault for not training them, and
our fault for alienating them by calling them idiots.

It's also partially the fault of marketing departments for pushing the idea
that complex technology is something you "should" understand "at the push of
the button", but geeks aren't helping.

In general.

Stil


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