[LINK] Aussie businesses ignore online customer inquiries

[David Boxall]

If you want service, give email and web forms a miss.

From: 
<http://www.itnews.com.au/News/81404,aussie-businesses-ignore-online-customer-inquiries.aspx>

> When it comes to answering your online customer queries, it looks like 
> most Australian businesses can’t really be bothered.
...
> 59 percent did not answer customer inquiries within seven days.
...
> Only six percent of the companies responded to inquiries over the 
> phone, and of those that did, it took an average of nearly three days.
> While several companies sent automated response emails promising a 
> follow-up, 49 percent of those companies never contacted the customer 
> again.

There are some interesting reader comments below the main story.

-- 
David Boxall | In a hierarchical organization,
| the higher the level,
| the greater the confusion.
| --Dow's Law.