[LINK] Smartcard mooted for federal welfare payments

[Stilgherrian]

On 21/04/2009, at 11:10 AM, Pilcher, Fred wrote:
>> A serious difficulty is that the card uses the Eftpos
>> network, which means customers are unable to obtain a current
>> balance or check whether money has been paid into the account.
>
> "Customers"?
>
> I'm confused.


I don't know why there's confusion. The idea of calling the people an  
organisations serves "customers" (so that the staff supposedly start  
thinking customers = service = a customer service-oriented approach)  
is hardly new. In the case of Centrelink it's been in operation for  
years and years.

Whether this strategy actually works or not is arguable, sure. But  
after this length of time there shouldn't be any "confusion" about it.  
"Customer" is as good a word as any.

Stil


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