[LINK] Smartcard mooted for federal welfare payments
stil at stilgherrian.com
Tue Apr 21 11:23:05 AEST 2009
On 21/04/2009, at 11:10 AM, Pilcher, Fred wrote:
>> A serious difficulty is that the card uses the Eftpos
>> network, which means customers are unable to obtain a current
>> balance or check whether money has been paid into the account.
> I'm confused.
I don't know why there's confusion. The idea of calling the people an
organisations serves "customers" (so that the staff supposedly start
thinking customers = service = a customer service-oriented approach)
is hardly new. In the case of Centrelink it's been in operation for
years and years.
Whether this strategy actually works or not is arguable, sure. But
after this length of time there shouldn't be any "confusion" about it.
"Customer" is as good a word as any.
Internet, IT and Media Consulting, Sydney, Australia
mobile +61 407 623 600
fax +61 2 9516 5630
ABN 25 231 641 421
More information about the Link