[LINK] Telecommunications matters

[Pilcher, Fred]

A colleague has asked the following questions, about which I am
clueless.

> 1. Does anyone have any experience of (or had formal discussions 
> about) free telephones provided by social services to people who 
> cannot afford telephones. I know that these phones are used by people 
> to call triple 0 but can they be set up for use for calls to other 
> types of help services such as healthdirect? National Relay Service? 
> Translating Interpreter Service?

> 2. Does anyone have any experience in handling call backs to people 
> who have mobile phones that have no credit? I understand that these 
> phones can still call triple 0. Can they also be set up to be used for

> calls from other types of help services such as healthdirect? National

> Relay Service? Translating Interpreter Service?

> 3. Does anyone have any experience of receiving calls from triple 0 
> and then forwarding them to another service? For example for secondary

> triage?  Lifeline? National Relay Service? Translating Interpreter 
> Service? Is there any contractual problem about call forwarding or 
> transferring a call from triple 0 to another service than the original

> destination?

I assume that 1 and 2 may be catered for in the Universal Service
Obligations - or would it be carrier-specific?

Re #3, I know that Telstra, who provide the 000 service, have concerns
that forwarding 000 calls may tie up one or more of the limited number
of 000 lines. Whether that's true or not I couldn't guess.

Any assistance from the Link Institute would be greatly appreciated.

Cheers,

Fred 
  
-----------------------------------------------------------------------
This email, and any attachments, may be confidential and also privileged. If you are not the intended recipient, please notify the sender and delete all copies of this transmission along with any attachments immediately. You should not copy or use it for any purpose, nor disclose its contents to any other person.
-----------------------------------------------------------------------