[LINK] biometric banking

stephen at melbpc.org.au stephen at melbpc.org.au
Tue Jun 23 01:11:42 EST 2009

Telstra, Salmat give voice to NAB biometric security system    

by Peter Dinham     Monday, 22 June 2009  

A voice biometric system giving National Australia Bank customers 
enhanced security with their telephone banking has now been fully 
deployed by Telstra and Salmat working together using Salmat’s VeSecure  

As first reported by iTWire two weeks ago, the Salmat solution uses voice 
biometrics as an alternative to PINs to authenticate customers for 
telephone banking.    

As we reported in iTWire previously, the Salmat  voice security system is 
available to NAB’s 3.3 million personal banking customers following a 
month long internal pilot with 2,000 branch staff during May.

The new speech security service enables customers calling NAB’s customer 
contact centre to register their voice pattern and use this for 
authentication on subsequent calls, enhancing security and removing the 
need for customers to remember PINs and passwords ..



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