[LINK] Lost in the Blue Mountains

David Boxall david.boxall at hunterlink.net.au
Wed May 20 20:28:07 EST 2009


On Wed, 20 May 2009 at 09:42:13 +0100 Leah Manta wrote:
> ... What is needed are intelligent people who can hold a
> conversation, think on the fly, be innovative, ADD to the script if 
> needed, be dynamic in their lateral thinking processes and actually 
> LISTEN to what is being said, rather than WANTING TO HEAR only what 
> they want to hear.
>
> Simple really.
>
> Isn't it?  Can't most people think?  Diagnose, Process, Analyze, 
> LISTEN, think more, and react?
> ...
For a Call Centre position, the selection process will filter out those 
personality traits. Compliance and throughput above all.
 
-- 
David Boxall                    |  Drink no longer water,
                                |  but use a little wine
                                |  for thy stomach's sake ...
                                |            King James Bible
                                |              1 Timothy 5:23

 


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