[LINK] Broadband Around the World - Telstra claims one of the highest ARPU's in the World
jwhit at melbpc.org.au
Fri May 22 10:20:54 EST 2009
At 09:50 AM 22/05/2009, Tom Koltai wrote:
>Unfortunately Richard - Telstra also do their "accounting" in weird and
>wonderful ways. For example, in the Glossary section they state that:
And given a TT report last night, it seems Telstra billing is still
hopeless. Setting collection agencies loose on $.01 bills, changing
accounts from clear to $.63 credit and continuing to send statements
after accounts are closed, and refusing to stop billing dead people.
Then the TT reporter went to Telstra headquarters and asked to speak
to someone from Customer Services. The front desk staff had not idea
of who to call upstairs!! It was shocking. Then some mucky-muck came
down on his way somewhere else, saw the cameras and thought it was
his interview. Poor sod. When he found out what it was about, he
bugged out by saying he'd be right back. He never returned according
to the reporter last night who waited a half-hour.
After the report, the host of TT said that the new Customer Service
director, can't recall the name, had contacted them and said all the
people who had written to TT would be contacted for dealing with
Want to take bets?
I had a job once at a customer where the billing was contestable.
Telstra could NOT provide per call data for high-cost data calls on
leased ISDN lines. The finance officer dug in his heals and said
Telstra was getting no more payments until they could substantiate
the charges. I don't know what happened on that one.
Melbourne, Victoria, Australia
jwhit at janwhitaker.com
Our truest response to the irrationality of the world is to paint or
sing or write, for only in such response do we find truth.
~Madeline L'Engle, writer
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