[LINK] "Wow. These are some fancy handouts."

Marghanita da Cruz marghanita at ramin.com.au
Wed Oct 7 10:31:36 AEDT 2009

> VA Goes Green
> Posted by Brandon Friedman
> "Wow. These are some fancy handouts."
> We were in a meeting and VA Assistant Secretary Tammy Duckworth was flipping through a full-color PowerPoint presentation that had been neatly packaged in a professionally prepared folder. The one in her hands had probably cost five or six dollars to create. Content aside, I could tell it bothered her.
> "You know, you guys didn’t need to go to all this trouble to put these together," she said to the presenters. "I'm okay with simple black and white handouts next time." Then she added: "And by the way, everything around here needs to be printed on both sides of the paper. None of this one-sided stuff. It’s just a waste."
> And that was my introduction to VA's culture—what eventually became the department's "Green Routine" Initiative this month. At the Department of Veterans Affairs, it’s not that we're neurotic, or that we value such attention to detail at the expense of more important, core issues for the department—like healthcare for veterans, the GI Bill, or remaining on the cutting edge of research. The fact is that during a transformative process—like the one now occurring at VA—you have to pay attention to every last detail. That's how effective organizations run—from the military, to private companies, to federal agencies. Whether it's in how you treat student-Veterans when their GI Bill checks are late, how you distinguish between PTSD and a personality disorder, or how you run a top-tier organization that doesn't waste—it's all about being conscientious to what’s going on around us. And at VA, the leadership is committed to that level of detail in everything we do.

Marghanita da Cruz
Tel: 0414-869202

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