[LINK] Brainless Telstra Web-Site Designers

Lea de Groot lealink at viking.org.au
Thu Oct 22 10:41:34 AEDT 2009

Scott Howard wrote:
 > > Which is precisely what my real reactions to their ineptitude are ...
 > Err...  whose ineptitude?

No, no - whenever a user can't find something on a website, it is the 
website that has failed, not the user.
If the failure rate is 1 in a 1000 then the designer shouldn't worry.
The threshold tolerance is what the designer has to figure out (as well 
as 'how to tell people have failed')
Whether it is worth the cost of fixing it has to be determined (or 
whether it is even possible to fix it for all the people, all the time)
But the designer must never cop out of the fact that they have failed 
the visitor.

~ lives with this a lot
Lea de Groot
Brisbane, .au

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