[LINK] McAfee update problem

[Jan Whitaker]

At 08:27 AM 24/04/2010, Stilgherrian wrote:
>This statement from McAfee's head of customer 
>support was rather human too, IMO.
>
>     http://siblog.mcafee.com/support/a-long-day-at-mcafee/

My favourite comment of those I read:

My 84 yr. old mother got hit today. Has no one 
but me to help her with her computer. I’m 14 hrs. 
away. She now has no internet connection to go to 
your chat/email support for help or to update – 
when I called there just now, I’m told that her 
account says she is not eligible for services! I 
understand that in normal issues. This is 
McAffee’s doing. How is McAffee going to repair this for her and how soon??

--
I think McAfee lost a heap of customers over 
this. AV is a commodity market now. There are 
lots of choices out there. I use Avira's Antivir.

Jan



Melbourne, Victoria, Australia
jwhit at janwhitaker.com
blog: http://janwhitaker.com/jansblog/
business: http://www.janwhitaker.com

Our truest response to the irrationality of the 
world is to paint or sing or write, for only in such response do we find truth.
~Madeline L'Engle, writer

_ __________________ _