[LINK] NAB computers crash again today

[Kim Holburn]

Oh dear, time to go to the Choice website and choose a good credit union if you haven't done it a long time ago.

http://www.abc.net.au/news/stories/2010/12/08/3088255.htm

> NAB services interrupted again
> 
> Problems a fortnight ago affected transactions for thousands of the bank's customers. (AFP: Greg Wood)
> 
> The problems with National Australia Bank's banking systems have flared up again, causing problems across the country.
> 
> NAB's online banking system went down temporarily this afternoon, with the bank's website saying it was experiencing technical difficulties.
> 
> Some retail stores in Brisbane said they had been unable to process payments from NAB customers, and there were reports from shoppers that they were unable to access funds from Redi automatic teller machines.
> 
> The payment system used by health professionals to process health claims at point of sale, HICAPS, which is owned by NAB, was impacted for about an hour.
> 
> Optometrist Nick Hanson says practices like his are hamstrung when the automatic systems go down.
> 
> "We live by it ... so yes, it was inconvenient and there's no manual system we can use," he said.
> 
> NAB confirmed the problem began at 3:00pm (AEDT) and that the services have since been restored.
> 
> "It experienced a temporary interruption in service that impacted some of its electronic channels including ATMs, EFTPOS and internet banking," it said in a statement.
> 
> But NAB has yet to say what the cause of today's problem was.
> 
> It follows problems a fortnight ago that affected transactions for thousands of the bank's customers.
> 
> They were kept waiting for days for payments into their accounts to be completed after delays caused by a glitch in the bank's computer systems.
> 
> NAB says it is acutely aware of the damage to its brand the latest outage has caused and has apologised to customers unable to access their money today.
> 
> "We're apologetic for the inconvenience it has caused people," bank spokesman George Wright said.
> 
> "We understand there's a heightened sensitivity around it at the moment."
> 
> Mr Wright says they hope for no more problems over Christmas.
> 
> NAB says this latest issue is not related to the previous fortnight's payment processing delays.

-- 
Kim Holburn
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