[LINK] Fwd: Do Not Call Register Complaint

Jan Whitaker jwhit at janwhitaker.com
Sat Jul 31 10:26:20 AEST 2010

[Even though I am at risk of breaking the 'confidentiality' 
requirement at the end of this message, I thought it would be worth 
sharing the sort of response coming from ACMA when one files a 
complaint. This shows they are doing their job and taking action. 
I've left out the identifiers re the actual company involved. It was 
o/s. The ACMA reply was received within days!]

>Subject: Do Not Call Register Complaint [7C711C]
>Dear Ms Whitaker,
>Thank you for your complaint regarding the call you have received from XX.
>The Australian Communications and Media Authority (the ACMA)'s 
>enquiries indicate that these calls are being made on behalf of a 
>company known as XX UK Ltd. XX Pty Ltd, the operations centre for XX 
>UK Ltd has called Australian consumers using business names 
>including XX and XX.
>The ACMA has received a number of complaints about the above named 
>organisation and has written to this organisation regarding this 
>matter and detailing its obligations under the Do Not Call Register 
>Act 2006 (the Act) and the Telecommunications (Do Not Call Register) 
>(Telemarketing and Research Calls) Industry Standard 2007 (the 
>Industry Standard). Following this letter we have recently spoken 
>with XX and are currently working with this company with the view to 
>ensure their future ongoing compliance with the Act and the Industry 
>Standard. As part of this process the ACMA is continuing to closely 
>monitor this organisation and gather evidence to support an 
>investigation. Obtaining evidence of alleged breaches must be done 
>carefully and can be a lengthy process.
>The following information regarding the ACMA's compliance activities 
>may be of interest:
>The ACMA has conducted a number of investigations and taken 
>enforcement action in relation to businesses which have been found 
>to have contravened the Act. For information about the most recent 
>investigation you can view the media release at: 
>The ACMA has also accepted a number of enforceable undertakings from 
>businesses it has investigated. For a list of these please see: 
>General information about the ACMA's approach to complaints and 
>investigations is contained in the information sheet titled 'Do Not 
>Call Register - Complaints and investigations - Information for 
>consumers' available at http://www.acma.gov.au/WEB/STANDARD/pc=PC_100642.

>Thank you for taking the time to lodge a complaint with the ACMA. If 
>you receive further calls which you believe to be telemarketing 
>calls, either from XX or another organisation, please lodge a 
>further complaint using the online complaint form at 
>www.donotcall.gov.au, or by calling 1300 792 958.
>Yours sincerely,
>Telemarketing Investigations Section

Melbourne, Victoria, Australia
jwhit at janwhitaker.com
blog: http://janwhitaker.com/jansblog/
business: http://www.janwhitaker.com

Our truest response to the irrationality of the world is to paint or 
sing or write, for only in such response do we find truth.
~Madeline L'Engle, writer

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