[LINK] Fwd: Do Not Call Register Complaint
jwhit at janwhitaker.com
Sat Jul 31 10:26:20 AEST 2010
[Even though I am at risk of breaking the 'confidentiality'
requirement at the end of this message, I thought it would be worth
sharing the sort of response coming from ACMA when one files a
complaint. This shows they are doing their job and taking action.
I've left out the identifiers re the actual company involved. It was
o/s. The ACMA reply was received within days!]
>Subject: Do Not Call Register Complaint [7C711C]
>Dear Ms Whitaker,
>Thank you for your complaint regarding the call you have received from XX.
>The Australian Communications and Media Authority (the ACMA)'s
>enquiries indicate that these calls are being made on behalf of a
>company known as XX UK Ltd. XX Pty Ltd, the operations centre for XX
>UK Ltd has called Australian consumers using business names
>including XX and XX.
>The ACMA has received a number of complaints about the above named
>organisation and has written to this organisation regarding this
>matter and detailing its obligations under the Do Not Call Register
>Act 2006 (the Act) and the Telecommunications (Do Not Call Register)
>(Telemarketing and Research Calls) Industry Standard 2007 (the
>Industry Standard). Following this letter we have recently spoken
>with XX and are currently working with this company with the view to
>ensure their future ongoing compliance with the Act and the Industry
>Standard. As part of this process the ACMA is continuing to closely
>monitor this organisation and gather evidence to support an
>investigation. Obtaining evidence of alleged breaches must be done
>carefully and can be a lengthy process.
>The following information regarding the ACMA's compliance activities
>may be of interest:
>The ACMA has conducted a number of investigations and taken
>enforcement action in relation to businesses which have been found
>to have contravened the Act. For information about the most recent
>investigation you can view the media release at:
>The ACMA has also accepted a number of enforceable undertakings from
>businesses it has investigated. For a list of these please see:
>General information about the ACMA's approach to complaints and
>investigations is contained in the information sheet titled 'Do Not
>Call Register - Complaints and investigations - Information for
>consumers' available at http://www.acma.gov.au/WEB/STANDARD/pc=PC_100642.
>Thank you for taking the time to lodge a complaint with the ACMA. If
>you receive further calls which you believe to be telemarketing
>calls, either from XX or another organisation, please lodge a
>further complaint using the online complaint form at
>www.donotcall.gov.au, or by calling 1300 792 958.
>Telemarketing Investigations Section
Melbourne, Victoria, Australia
jwhit at janwhitaker.com
Our truest response to the irrationality of the world is to paint or
sing or write, for only in such response do we find truth.
~Madeline L'Engle, writer
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