[LINK] Fwd: MR70/2011: Public submissions to ‘Reconnecting the Customer’ public inquiry released [SEC=UNCLASSIFIED]

Antony Barry tony at tony-barry.emu.id.au
Tue Jul 26 16:42:29 AEST 2011


Begin forwarded message:

> From: media at acma.gov.au
> Date: 25 July 2011 5:05:01 PM AEST
> To: <tony at tony-barry.emu.id.au>
> Subject: MR70/2011: Public submissions to ‘Reconnecting the Customer’ public inquiry released [SEC=UNCLASSIFIED]
> Reply-To: blake.murdoch at acma.gov.au
> 

> 25 July 2011 EMBARGOED: 12.01am Tuesday 26 
> July 11 
> 
> 
> Public submissions to ‘Reconnecting the 
> Customer’ public inquiry released
> 
> A wide range of stakeholders, including the 
> major telecommunication companies, government 
> agencies and individual consumers have 
> commented on the Australian Communications 
> and Media Authority’s Reconnecting the 
> Customer draft public inquiry report.
> 
> ACMA Chairman, Chris Chapman, reasserted the 
> draft report contains strong findings about 
> consumers’ problems with Australian 
> telecommunications providers and proposed 
> significant changes to improve their 
> experiences. 
> 
> ‘The submissions we received in response to 
> the inquiry clearly demonstrate that the 
> issue of customer care is of major importance 
> for Australian consumers and industry alike,’ 
> said Mr Chapman.
> 
> ‘While some of the industry submissions set 
> out steps that they have taken to improve 
> their customer care practices, we will need 
> to consider whether those improvements are 
> both effective and enduring.’ 
> 
> Mr Chapman said the ACMA will consider the 
> submissions in detail, along with feedback 
> from other consultation activities, with a 
> view to publishing its final report and 
> recommendations by the end of August.
> 
> ‘We will carefully consider each of the 
> submissions in developing our final proposals 
> to improve consumer outcomes in this 
> industry,’ said Mr Chapman. 
> 
> ‘Clearly and unless the revisions to the 
> Telecommunications Consumer Protections Code 
> (TCP), currently being undertaken by the 
> industry, measure up to our requirements, I 
> suspect we will be looking at a very 
> different regulatory landscape in 2012.’
> 
> The draft report and submissions can be found 
> on the ACMA website at: 
> www.acma.gov.au/reconnecting
> 
> The ACMA and the Australian Communications 
> Consumer Action Network (ACCAN) are hosting a 
> Reconnecting the Customer Consumer Summit in 
> Sydney 3 August, which will include delegates 
> from all over Australia.
> 
> For more information or to arrange an 
> interview please contact: Emma Rossi, Media 
> Manager, on (02) 9334 7719, 0434 652 063 or 
> media at acma.gov.au.
> ________________________________________
> The ACMA is Australia’s regulator for 
> broadcasting, the internet, 
> radiocommunications and telecommunications. 
> The ACMA’s strategic intent is to make 
> communications and media work in Australia’s 
> public interest. For more information: 
> www.acma.gov.au. 
> ________________________________________
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