[LINK] Fwd: MR70/2011: Public submissions to Reconnecting the Customer public inquiry released [SEC=UNCLASSIFIED]
Antony Barry
tony at tony-barry.emu.id.au
Tue Jul 26 16:42:29 AEST 2011
Begin forwarded message:
> From: media at acma.gov.au
> Date: 25 July 2011 5:05:01 PM AEST
> To: <tony at tony-barry.emu.id.au>
> Subject: MR70/2011: Public submissions to Reconnecting the Customer public inquiry released [SEC=UNCLASSIFIED]
> Reply-To: blake.murdoch at acma.gov.au
>
> 25 July 2011 EMBARGOED: 12.01am Tuesday 26
> July 11
>
>
> Public submissions to ‘Reconnecting the
> Customer’ public inquiry released
>
> A wide range of stakeholders, including the
> major telecommunication companies, government
> agencies and individual consumers have
> commented on the Australian Communications
> and Media Authority’s Reconnecting the
> Customer draft public inquiry report.
>
> ACMA Chairman, Chris Chapman, reasserted the
> draft report contains strong findings about
> consumers’ problems with Australian
> telecommunications providers and proposed
> significant changes to improve their
> experiences.
>
> ‘The submissions we received in response to
> the inquiry clearly demonstrate that the
> issue of customer care is of major importance
> for Australian consumers and industry alike,’
> said Mr Chapman.
>
> ‘While some of the industry submissions set
> out steps that they have taken to improve
> their customer care practices, we will need
> to consider whether those improvements are
> both effective and enduring.’
>
> Mr Chapman said the ACMA will consider the
> submissions in detail, along with feedback
> from other consultation activities, with a
> view to publishing its final report and
> recommendations by the end of August.
>
> ‘We will carefully consider each of the
> submissions in developing our final proposals
> to improve consumer outcomes in this
> industry,’ said Mr Chapman.
>
> ‘Clearly and unless the revisions to the
> Telecommunications Consumer Protections Code
> (TCP), currently being undertaken by the
> industry, measure up to our requirements, I
> suspect we will be looking at a very
> different regulatory landscape in 2012.’
>
> The draft report and submissions can be found
> on the ACMA website at:
> www.acma.gov.au/reconnecting
>
> The ACMA and the Australian Communications
> Consumer Action Network (ACCAN) are hosting a
> Reconnecting the Customer Consumer Summit in
> Sydney 3 August, which will include delegates
> from all over Australia.
>
> For more information or to arrange an
> interview please contact: Emma Rossi, Media
> Manager, on (02) 9334 7719, 0434 652 063 or
> media at acma.gov.au.
> ________________________________________
> The ACMA is Australia’s regulator for
> broadcasting, the internet,
> radiocommunications and telecommunications.
> The ACMA’s strategic intent is to make
> communications and media work in Australia’s
> public interest. For more information:
> www.acma.gov.au.
> ________________________________________
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