[LINK] Dealing with Your IAP

[David Boxall]

On 18/04/2012 4:20 PM, Roger Clarke wrote:
> ...
> You really do have to wonder about the design of helpdesk systems ...
> ...
Like most commercial systems, "help" desks are designed to, as cheaply 
as possible, give the appearance of providing a service. Faced with 
anything remotely approaching what you experienced, most users would 
give up. For the "provider", that's cheap.

-- 
David Boxall                    |  Drink no longer water,
                                |  but use a little wine
http://david.boxall.id.au       |  for thy stomach's sake ...
                                |            King James Bible
                                |              1 Timothy 5:23