[LINK] Dealing with Your IAP

[rene]

On Wed, 18 Apr 2012 21:00:28 +1000, Roger Clarke wrote:
[...]
> At 20:39 +1000 18/4/12, David Boxall wrote:
>> Like most commercial systems, "help" desks are designed to, as
>> cheaply as possible, give the appearance of providing a service.
>> Faced with anything remotely approaching what you experienced, most
>> users would give up. For the "provider", that's cheap.
>>
>
> It also means that $50 x 12 = $600 p.a. of revenue (which has been
> all-but maintenance-free for all-but 7 years) walks out the door.

Probably more than that, given the number of complaints about the same TPG 
problem here:
http://forums.whirlpool.net.au/forum-replies.cfm?t=1901706
( a thread that includes posts by several TPG staff since 3 pm yesterday - 
along the lines of "we're investigating").

Irene