[LINK] RFI: Govt Policy re Correspondence Format

[Jan Whitaker]

At 09:17 AM 7/08/2012, Jan Whitaker you wrote:
>That they aren't sent that way tells me that the respondent doesn't
>read or comprehend the information, or just doesn't give a ****,
>particularly given the issue of a lack of an address to respond to in
>the original correspondence and the extra work to print, stuff an
>envelope, and post.

I thought of another reason they would mess up. The person (a clerk 
or possibly and intern) charged with sending out correspondence 
replies doesn't know the needs of the sender because they aren't 
provided the information in the original letter. So you have said 
clerk calling people asking for an address to send paper letters to, 
adding even more to the workload.

It's an interesting example of the need for understanding the 
communication process chain in a digital age.

Jan



Melbourne, Victoria, Australia
jwhit at janwhitaker.com
blog: http://janwhitaker.com/jansblog/
business: http://www.janwhitaker.com

Our truest response to the irrationality of the world is to paint or 
sing or write, for only in such response do we find truth.
~Madeline L'Engle, writer

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