[LINK] Google Code of Conduct
jwhit at janwhitaker.com
Sat Feb 4 19:37:07 AEDT 2012
Remember the 'Don't be evil' mantra? It's written in their Code of
Conduct. One of my students referenced it today.
It also has a relatively useful Serve our Users section that has a
piece on privacy and freedom of expression.
They also say that they want to hear from users and also require
(this is a company code of conduct, to yes, require) employees to
raise issues they see.
What is a pity is that this Code of Conduct, which should be easily
found by USERS as well as staff, is in the Investor Relations
subdirectory. What about the rest of us? No where is it provided to
users. The terms of services info from their user facing pages
is about protecting Google's back and NOTHING about their high
concept openness to user comments. Even in the terms of service they
ask users to do something that they do NOT provide the ability to do:
"6.3If you become aware of any unauthorized use of your password or
of your account, you agree to notify Google immediately at
Pretty threatening, isn't it? Except when you go to that page, it
doesn't provide a means to do what they insist you must.
There relationship severance clause is interesting too:
13.2If you want to terminate your legal agreement with Google, you
may do so by (a) notifying Google at any time and (b) closing your
accounts for all of the Services which you use, where Google has made
this option available to you. Your notice should be sent, in writing,
to Google's address which is set out at the beginning of these Terms.
This is the address they mean: subject to the terms of a legal
agreement between you and Google. "Google" means Google Inc., whose
principal place of business is at 1600 Amphitheatre Parkway, Mountain
View, CA 94043, United States.
NO Complaints section on their Contact Us page
There is a buried email address for reporting security problems on
http://www.google.com/about/company/security.html , but NO email
contact information on their Contact Us page or for any of their
international offices: http://www.google.com/about/company/address.html
Their Contact Us page Help section also ends with: "or send us your
comments and suggestions." However, when you follow the links from
the Help sections, there is never any ability to do that. It is made
up of help pages and FAQs. There is a Contacting Us additional link
at the bottom, but that ends with this little gem:
Currently, we accept email reports for the issues below. In most
cases, you won't receive a personal response, but we do carefully
review each report we receive.
gadget that violates our policies
For all other issues, please search the
<http://support.google.com/websearch/>Help Center or ask for help in
the Help Forum.
Therefore other than writing a letter or ringing them up, there is NO
electronic means to lodge a complaint. None.
They talk a good game, but they don't follow-through. They have put
themselves behind one Great Firewall of Google in terms of their users.
Melbourne, Victoria, Australia
jwhit at janwhitaker.com
Our truest response to the irrationality of the world is to paint or
sing or write, for only in such response do we find truth.
~Madeline L'Engle, writer
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