[LINK] Recording phone calls

[stephen at melbpc.org.au]

Perhaps of interest .. 

Did you know that you can easily record your mobile phone calls?

With all Nokias (with a Voice Record function) for example, during your
call just go to Record and press Start. It's quite legal, in Australia,
as long as each party knows. To make sure they know Nokias make a small
beep every 10 seconds, though the beep is not heard during the playback.

It's certainly a handy resource instead of trying to take notes, or for
those really important calls. And, my Nokia record quality is excellent.


Also another way to record ANY call, landline, mobile and VOIP, is here:

 http://www.1300record.com.au  (Quote ..)

1300 RECORD gives you the ability to record your important phone calls - 
incoming and outgoing - from any phone, anywhere in Australia. Landline, 
mobile or VOIP. Once your phone call is recorded, it is delivered to your 
inbox immediately (mp3) and also available wherever you have net access. 
 
Available 24/7 
1300 RECORD is available 24 hours, 7 days a week! Once recorded, your 
phone call recording is delivered to your email inbox immediately and 
available wherever you can access the internet. 
 
Safe and secure
Multiple layers of encryption keep your call recordings protected from 
unauthorised access.  Compliance with legal obligations (Australia) is 
built-in.
 
Record, Retrieve & Review Your Phone Calls

1300 RECORD is a privately owned Australian company founded in 2009. Our 
platform has been built and refined to be the premier call recording 
service in Australia. 

In an Australian first, 1300 RECORD has developed a Cloud Technology to 
record phone calls and make them available, without the need for any 
special equipment or computer software.  Ordinary call recording 
solutions which are costly and complicated to implement are now within 
the reach of every business.

1300 RECORD has been designed so that all businesses have the ability to 
record their phone calls, with any phone, wherever they are in 
Australia.  Our platform utilises state of the art technology that is 
capable of recording calls made to any phone in the world. 

Our customers include large brand name corporates and small businesses 
across all industry verticals.

The 1300 RECORD service has been developed to ensure that recordings are 
stored securely at all times, with the privacy of our customers' data as 
paramount.

Frequently Asked Questions.
You want your questions answered quickly, so we’ve created a list of 
Frequently Asked Questions (FAQs) that other users have found useful:


The Law & Privacy

Q: Is it legal to record phone conversations? A: Yes, provided all 
parties to the communication are aware and consent to being recorded. You 
are not always required to obtain explicit consent to the recording of a 
conversation – if a person is advised that the call is being recorded and 
continues to take part in the conversation without objection, their 
consent is implied. However express consent may be required in some 
circumstances, such as where personal information is being obtained 
and/or the business is a health service provider or trades in personal 
information. 
Q: Is it legal to record a recipient of a call who is not in Australia?A: 
Any call originating from or being listened to within Australia, 
regardless of the location of the recipient, is still subject to the same 
Australian legal requirements as entirely local calls. 

You should be aware that the monitoring of conversations involving 
someone outside of Australia (and the use of that information) may be 
subject to laws of that country. These laws vary from country to country 
and we recommend you confirm any specific legal requirements in those 
countries. Q: Are 1300 RECORD recordings admissible as evidence?A: Like 
any piece of evidence, it is the court that determines what is admissible 
and what is not. It is important that the party you have recorded in a 
case such as this was made aware and agreed to the recording. Q: What 
about the Privacy act?A: Your business may be governed by the Privacy Act 
1988 (Cth) (“Privacy Act”) which governs the use and storage of personal 
information. The Privacy Act applies to private sector organisations with 
an annual turnover of at least $3 million, health service providers, 
businesses trading in personal information and contractors to the 
Commonwealth. Such businesses must comply with the 10 National Privacy 
Principles governing how personal information may be collected, used, 
disclosed and stored. 

You should confirm whether the Privacy Act applies to your business, and 
if so, you should ensure that your use of 1300 RECORD’s services complies 
with the National Privacy Principles. Indeed, we recommend all of our 
customers comply with the National Privacy Principles. Q: What are the 
Terms & Conditions to use and/or sign-up to use the 1300 RECORD service?
A: Please refer to the terms and conditions information (available at the 
website) http://www.1300record.com.au/termsConditions.aspx. Q: What is 
the Acceptable Use Policy for 1300 RECORD?A: The Acceptable Use Policy is 
the policy devised by 1300 RECORD regarding the acceptable use of 1300 
RECORD’s services by its customers (available at the website) 
http://www.1300record.com.au/aup.aspx.  

Getting Started


Q: How do I listen to my recorded conversations?A: A hyperlink directing 
you to your conversation is emailed to you on the completion of your 
call. Alternatively, listen to your conversation online through the 1300 
RECORD website, by selecting the recording and clicking Play on the built-
in player. Q: Is there a limit on the duration of a recording?A: No, 
there is no limit to the duration of the call. Q: How soon after the call 
ends will I have access to the recording? A: You will have access to your 
recording within seconds of the call ending. Q: Do I always have to enter 
my account number when I dial 1300 RECORD?A: No, not if you have pre-
authenticated your numbers. If you are calling from an unknown number you 
will be required to authenticate through your phone number or account 
number. Q: How long are my recordings stored online? A: 1300 RECORD keeps 
your recordings for 1 year, free. After 1 year, they are stored at a 
small cost until you delete them. Of course, 1300 RECORD can store your 
calls indefinitely and securely if you choose. Q: Do callers always have 
to call my inbound number when recording incoming calls? A: Yes, in order 
for your inbound calls to be recorded, you need to instruct callers to 
dial your inbound phone number. Your call will then be recorded 
automatically."  

Managing Your Account


Q: Does my account balance expire or rollover at the end of each month?A: 
Fees for 1300 RECORD must be paid in advance. You must pay funds into 
your account as required. Any unused credit or balance will expire if 
your account is not used for 12 months. Q: What happens if my balance 
falls to zero? A: To top-up your balance, log-in to the 1300 RECORD 
website and click on Members login followed by the ‘My Account’ tab. 
Click Add Funds Now and enter an amount to deposit. You can activate Auto 
Top-Up by storing your details on our website and setting an amount to 
deposit when your balance reaches a specific point. Of course our 
security systems are based on the same protocols as major banks. Q: How 
do I top-up my balance? A: Once your account balance is exhausted, an 
alert email is sent to you. You still have access to your recordings but 
you will be unable to record any further conversations until you top-up 
your balance. A good idea is to click the automatic top-up button in your 
account profile to ensure your never get left short. Q: Do I still get 
charged if the person doesn’t answer or rejects the call?A: No, 1300 
RECORD does not charge if the call is not connected. Q: Can I record 
calls from a phone number which is not registered under my account? A: 
Yes. You can use 1300 RECORD from ANY phone, provided you enter your 
account number to identify yourself as a registered user.  

Safety & Quality


Q: How safe and secure are the recordings?A: Our systems are built with 
security of paramount importance. Our logic is based on the same logic 
used by major financial institutes and is continually updated. Q: Does 
recording a conversation interrupt my call or put any noise on the line?
A: No. 1300 RECORD records your conversation digitally, so there are no 
interruptions to your call or any noises on the line. Q: Does 1300 RECORD 
work the same on mobile and VoIP phones? A: Yes. You can use 1300 RECORD 
on any phone. Q: What format are the recordings?A: Recordings are digital 
and are delivered in mp3 format. Q: What number appears on the person’s 
phone when I call someone through 1300 RECORD?A: The phone number you are 
calling from will appear, just as if you had called the recipient 
directly. 

--

Cheers,
Stephen