[LINK] Helpouts
stephen at melbpc.org.au
stephen at melbpc.org.au
Sat Nov 9 17:23:26 AEDT 2013
This could become quite big in future, I don't know.
Last Thursday, with a soft launch, Google announced that they are
effectively entering the education-provider business in Australia.
https://plus.google.com/+GoogleAustralia/posts
Google Australia
7th Nov 2013
Introducing Helpouts: Help when you need it over live video
What if getting help for a computer glitch, a leaky pipe, or a homework
problem were as easy as clicking a button? What if you could connect via
real-time video to a music teacher or a yoga instructor from the comfort of
your home?
Helpouts
https://helpouts.google.com/home
Share what you know by giving Helpouts
Helpouts is a new way to share knowledge and expertise over live video.
Connect with customers in a one-on-one video call.
Why give a Helpout?
Helpouts gives you an opportunity to use your knowledge to teach others.
It's easy to use, works on desktop and mobile devices and incorporates live
video, scheduling and payments.
Immediate and global reach
Get instant access to customers, unrestricted by geography, time-zone or
currency. Make your service accessible from anywhere.
Convenient and flexible
Set up your schedule decide what time works for you, give Helpouts at
home or on the go, on your computer or mobile device.
Get paid for helping
Pick your price set your own rate for each Helpout and get paid easily
using Google Wallet. Charge a fixed price per Helpout or set a per-minute
rate.
Browse Helpouts:
Art & Music
Computers & Electronics
Cooking
Education & Careers
Fashion & Beauty
Fitness & Nutrition
Health
Home & Garden
Introduction to Helpouts
Helpouts is an easy and convenient way to get help over live video. No
matter who you are, where you are, or what time it is, you can talk to
someone who can help you.
Heres what Helpouts offers:
A wide variety of providers. People offering help through Helpouts can be
large, medium, or small companies as well as individuals. We call them
Helpout providers. They were invited by Google to participate and had to
pass our screening process to qualify as a Helpout provider. Providers
create and maintain listings that explain what they offer, their
qualifications, their prices, and their schedules. You can find the help
you need by searching Helpouts, by browsing our categories, or through
direct links on the web.
Live interactive video. When you start a Helpout, a video window will pop
up, and you can see the provider and they can see you. During the session,
you can point your camera to show what you need help with. For example, you
can point your camera at a broken appliance or your fingers trying to play
the guitar. If you dont want the provider to be able to see you, you can
always turn off your camera.
If for some reason the connection breaks, a link to rejoin the Helpout will
appear. Dont worry, youll only be charged for the time you were
connected. And if both you and the provider agree ahead of time, a
recording of the Helpout will be created and automatically saved in your
Google Drive thats linked to your Google+ account.
Scheduling flexibility. There are two ways to get a Helpout -- instantly
and scheduled. Search results and category listings include the
availability of each provider. When a listing has a green Available for
live help now button, you are just a few clicks away from getting help
instantly. If a provider is busy helping someone else, you can wait for
them to become available. Youll be able to see your place in line, and it
will be updated as people ahead of you finish. You can decide to leave the
queue at any time. Otherwise, every listing has a link to the providers
Helpouts calendar. You can pick a time slot or send a message to request a
new one. And once a Helpout is scheduled, it can automatically be added to
your Google calendar, and well send you a notification 5 minutes before
the scheduled start to remind you. You can choose how you want to be
notified either through email, SMS, or directly on the site through
Helpouts settings.
Payments. All payments are done through Google Wallet. That means, youll
need to have a Google Wallet account set up prior to the start of a paid
session. Free Helpouts sessions dont require a Wallet account. Payments
using Google Wallet are easy and secure. We offer a full money-back
guarantee. If you are not satisfied with a Helpout, well refund your
money.
Pricing options. There are two kinds of pricing based on either a per
minute or per Helpout session. Prices are set by the providers. Some
providers offer both options at the same time, leaving it up to you to
decide which one is best for you.
Reviews. At the end of each Helpout, youll be asked to write a review. We
strongly encourage you to write a review to help others decide whether this
Helpout is right for them.
Ability to share your favorite Helpout. You can easily share your favorite
Helpout through Google+, Facebook, Twitter, or YouTube.
Tools. During a Helpout you can choose from a list of available tools that
give you more options. These tools currently include things like the
ability to take a photo during a Helpout, to allow the provider access to
your computer remotely to help you fix a problem, or to access your Google
Drive documents, photos, and presentations.
Ready to get started? Visit Helpouts to create a listing.
Money back guarantee
If you are not completely happy with your experience, Helpouts has a 100%
Money Back Guarantee. First, well suggest that you request a refund from
the Provider of your Helpout. If the Provider does not issue a
satisfactory refund, and you have complied with Helpouts Terms of Service
and policies, Google will issue a refund. If you would like a refund,
please contact us here.
Note: Since we will use the recording of a Helpout to review each 100%
Money Back Guarantee request, if you opt out of having your Helpout
recorded, you forfeit your eligibility for the guarantee.
(Read more about Recording of Helpouts here.)
Refund request process:
1) You can request a refund from the Provider of the Helpout. A Provider
can choose to grant a voluntary refund for a variety of reasons.
Note: This refund request must be made within 72 hours of the end of the
Helpout.
2) If you arent satisfied with the refund offered by the Provider, you can
appeal the Providers decision through the Helpouts 100% Money Back
Guarantee. We then may review the Quality Assurance Recording of the
Helpout. If you have complied with Helpouts policies and our terms of
service, you will be issued a refund.
Providers will be reimbursed if they have complied with Helpouts Terms of
Service and policies.
Note: Some types of Helpouts cannot be reviewed because our policy
disallows the quality assurance recording (e.g., a Helpout marked as a
health service). Helpouts that are not recorded due to Helpouts policy
exclusions are eligible for the 100% Money Back Guarantee. (Read more about
Recording of Helpouts here.)
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